Show:
Auto-Pay
Returned Payment
Spectrum TV
Bonus
100

True or False:

A returned payment will cause auto-pay discount to be removed!

TRUE!

100

Who is Forte?

  • Forte is the vendor used by Spectrum to present returned EFTs to the customer’s bank for collection.
100

True or False

Spectrum TV Stream includes local channels!

False!


100

What month does the Employee Insight Survey start?

September

200

The autopay discount will be applied automatically at the next bill cycle with SPP4 Internet Service and up to 1 day prior to the new bill cycle start date.

True or False

FALSE!

SPP4 doesn't qualify for autopay!

200

How many times will Forte attempt to collect on a check?

  • Two attempts are made to collect the funds.
    • After two (2) failed attempts from Forte, the customer's payment will be returned to their account.


200

Big 10(BTN) and FanDuel can be found in Tv Select Signature?

True/False

False!

While TV SEL/SIG carries Big 10 (BTN)... only TV Select Plus offers both Big 10 and FanDuel!

200

What is G.O.T.?

Game of Thrones


300

True or False:

The ZIP Code of the Credit or Debit Card being used must match the ZIP Code of the Bill-To Address (or Service Address if there is no Bill-To).

True

300

If a customer makes a replacement payment on a return check, will Forte continue to collect on the original check?

Yes!

A Return Payment UCM ticket should be submitted to stop collection activities and notify Forte that payment has been made. If the customer doesn't notify spectrum that they made an additional payment via WEB/APP Forte will still collect on the check. 

300

California customers can have both SportsNet LA and SportsNet Cali combined in their TV Choice Package.

True/False

False!

They can have one or the other but not both.

300

Who is the best-selling solo artist of all time?

A. Elvis

B. Michael Jackson

Elvis!

400

There is no $5 convenience fee for payments made at Spectrum Retail Stores.

True or False 

True!

400

How is a customer notified of a returned payment?

  • Customers typically receive notification from their financial institution within three to five business days of the item being rejected by the customer’s bank.
  • FUN FACT: If the customer has three (3) returned items within six (6) months, they will not be able to pay through Spectrum Portal or the IVR for six (6) months.
400

Limited Basic TV features access to all but...

A - Music Choice

B - Adult Channel

C - ON Demand

D - Disney+

D - Disney+

400

Which Rapper is famous for the hit... NOT LIKE US?

A. Drake 

B. Eminem

Neither! It is Kendrick Lamar

500

Where can you update paperless billing in AOS?

  1. Access the account in Agent OS.
  2. Navigate to the Billing tab.
  3. Select Paperless Billing from the Account Management shortcut section.
  4. Make the necessary updates, then select Update Paperless.
500

True or False

Since the customer is notified by their bank of the returned payment, Spectrum will not contact the customer regarding the payment.

False!

Spectrum notifies customers of returned payments via an automated call or email/SMS, as appropriate to account preferences.

  • Two call attempts are made to the contact number on the customer’s account.
500

Does CoPilot list the differences between ACC and BTN Universities? 

Yes!

GEN8873 under the additional information tab

500

1 x 0 = 

0