Return Payments
Billing Communications
CA Lifeline
Bonus
100

What 3rd party processes our payments?

Forte

100

How do we keep our space sparkling?

clean areas - use common areas responsibly - 

100

What is the California lifeline?

govet assist program to make utility services more affordable by providing a monthly service credit to qualified customers in California

100

Name me two items that are included in dress code policy.

multiple

200

How many times will the payment be tried?

three

200

What food is downstairs today?

Let's pasta

200

what service is credited?

home phone
200

When is our next jean day?

Monday - for memorial day

300

How long will a payment method be restricted if the payment keeps failing

6 months - 1 year

300

What system is used to send out automatic notifications for lunch, break, etc.

COMPASS

300

How long can it take for approval?

45dys after they receive a confirmation letter of eligibility 

300

Who is our dental provider?

Delta Dental
400

How much is charged to a core account that has auto pay and the EFT payment was returned?

$30 

400

Give me one thing that is on the celebrating YOU poster downstairs

new home/ graduation/birthday/
400

Give me at least two reasons why an UCM will be created.

  • Mail the California LifeLine credit application to customers.
  • Process changes to accounts with LifeLine.
  • Remove LifeLine from accounts.
  • Report disconnections to the CA Admin.
400

Who is our HR Director?

Kimberly (Kim)

500

T/F

There is a website to clear the payment within our system to allow the customer to make a payment.

500

What week is HR recognizing?

Mental Health Week

500

T/F

Customers' can have both mobile and voice discount at the same time.

False

500

Who is our GVP?

Craig Goode