Co-Pilot
what is the credits and adjustments article number
GEN2706
What sweets did the center have last week for purchase?
Nothing Bundt cake
T/F
Agent says this is an OTM. We must take over the call.
True
Who is Al football team?
Cowboys
what is the 30-day MBG
30 day money back guarantee
What food is downstairs today?
Caribbean Cajun
How many de-escalation attempts do you try before re-escalating the customer?
at least two
How many people do we have on the team?
20
When are we able to disconnect accounts?
July 16th - tomorrow
Where are the smoking areas
by the auditorium
What is the escalation process?
agent - lead - supervisor - manager - director - VP
What is the difference between HSA and FSA
what you can use the card for
the amount you have
the proof you have to show when purchases are made
what rate is increasing this month?
Internet and Video
Give me at least two Celebrating YOU!
T/F
The customer is allowed to hold you hostage on the phone.
False
How many managers are in our center?
Three
If a customer calls and threatens you on the phone, what steps do you take next?
PSOC
What program was open for the month of June to apply?
STEP FORWARD
What method do you use to navigate thru the call in order to reach a resolution in a timely manner?
ARM method
How do you spell my name?
samaria