OTM
what is OTM
owning the moment with the agent/customer
What event is the center celebrating today?
Pie Day
Can leads remove equipment from account?
Yes
What company are we merging into?
COX
What system do we currently use for OTM?
Sharepoint
What warning notification was sent out today?
Lookout for Mobile Fraud
What is leads credit limit for core and mobile?
$50
What is the color of Spectrum
Royal Blue
Who can submit an OTM ticket?
Anyone - agent or lead
What food is downstairs today?
The Caribbean Cajun
Can leads apply SROs?
Yes
What is the theme of our next luncheon?
March Madness
Can other departments see the submitted OTM tickets?
yes - if they are escalated to them
When is our next jean day?
March 6th
Can leads remove seasonal holds early on customer account?
Yes
Name me at least two GOLD winners.
Multiple answers
what does the OTM stand for
own the moment
What has recently been added to TV Stream?
20 music choice channels
If customer ask am I speaking to a supervisor? How should the lead respond?
I am apart of the leadership team
What big announcement was sent thru email?
Roy retirement