Phrase of the Day
This means to upset or irritate someone
Name any warm up we did in class
5-Second Rule, Who am I?, Sentence Relay, Longest Word, Story Starters
Give me a definition of Impromptu Speech
a speech that a person delivers (gives) without predetermination (arranging before) or preparation (research).
Fix the error(s) in this sentence:
Living in a different country help people became more independent.
help = helps
became = become
Give me a simple definition of customer engagement
he ongoing relationship between a brand and consumer across online and offline channels
Use the phrase: Running Around Like A Chicken Without a Head in a sentence, correctly.
What was the name of the doc we watched?
American Factory
Tell me 2 reasons why impromptu speeches are beneficial?
Confident builder, useful in real life situations, personal development, critical thinking skills, improves comm, skills
Give me the correct preposition:
He is married ___ her.
a. with b. to c. for
B
In what country would a customer service representative be seen as an expert rather than a service worker?
Japan/Germany
This phrase has to do with an animal (no body parts removed)
Cold Turkey
Feb. 10
Tell me the structure of an impromptu speech
Opening, Body, Closing
True or false: Different than" is the more formal and universally accepted phrase
false
Which country after Belgium ranked #2 for best customer engagement?
Norway
Give me the origin of Pie in the Sky
When you daydream or imagine things that are not realistic. It’s a nice idea to think about though highly unlikely.
What is the full, complete name of the Chinese company in the documentary?
Fuyao Glass
There are 3 steps to quick thinking techniques, name them.
Step 1: Think and Pause
Step 2: Mind Mapping
Step 3: Personalization
What is the British version of "Different than"
Different to
Explain the Ritz Carlton Gold Standard Rule
Where workers can spend up tp $2,000 per day, per customer to solve any issue for a client, before having to ask their manager.
What was the Phrase of the day last week, it's meaning and origin?
Elvis has left the building
Meaning: •Means the show or event has ended.
Origin:Elvis was one of those people in history that people went crazy over! After his shows, people would wait for an encore or even just a little extra glimpse. To signal that everything’s over and the show is done, the announcer would say “Elvis has left the building”
Name 3 topics we discussed last semester in class?
•Careers
•Overused Words on CV’s
•Mock Interviews
•Social Media Influence on Careers
•Idioms, Slang, Etc.
In class, we discussed 5 things you should pay attention to regarding body language during impromptu speeches, name all 5
Good posture, eye contact, try not to be nervous, use facial expressions, move with purpose
Give me an example of 2 common reductions in English
Some of-uh, Most of –uhv, Out of- ow du
And-n, Or – r, For –er, You – ya or yuh, To – tuh
A-/A/or/uh, H words like him, have, etc. drop the H
Different cultures have varying perceptions of hierarchy and equality.