AI Voice
How many rings does it take for the AI agent to answer?
2 Rings
What info is needed for customers to log into their MH?
Email address and password
What needs to happen before customers can send out text messages?
Customer needs to submit and have their A2P registration approved
T/F - You can customize an IR based on the channel
True - for each channel, you can create a custom IR
What are the 4 Cs?
Control
Consistency
Coverage
Connection
T/F - Transfers from AI need to go to our LR team
False! AI can transfer the call to techs, office team, LR, or anyone else!
Name at least 3 things a customer can see/do in MH
View call transcripts
Listen to call recordings
Update CC
Download invoices
Add team members
Edit their transfer list
Tag conversations
View contact list
Change notifications
Block phone numbers
What languages does AI support?
English only
T/F - Customers cannot toggle off IR
F - Customers CAN toggle off IRs
What is the global block list?
It is a filter that blocks certain numbers for all Signpost accounts when we determine that they’re spam.
What languages can the AI understand and transcribe?
English and Spanish
Where are the 3 places you can find a customer’s message hub ID?
Hubspot
The MH URL
Account Settings > Account > Overview Details
What is required for AI SMS to function effectively?
Either a knowledgebase document OR a website
What are the text snippets that can be added to an IR?
Location name and location phone number
LR: How do call times get calculated for invoices?
Customers only pay from the moment a LR answers + 60 seconds of wrap up time.
What are the 4 fixes anyone can do within Phonely?
Edit silence detection
Change voice
Transcription issues
Edit transfer phone number
What are the integrations we offer?
Angi
Thumbtack
Contractor Appointments
What is the cost of the AI SMS add on?
$100
Which integrations will receive the IR natively?
Facebook and Thumbtack
What are the names of the 3 new plans? (In order from lowest to hightest)
Standard Coverage
Advanced Coverage
Complete Coverage
What is the name of Phonely agent that is multi-lingual?
Piper
What type of alerts will customer receive if they have Signpost Notifications toggled on?
Usage alerts & General account notifications
What type of notifications do customer receive about AI conversations?
At the start of the AI SMS conversation, and again with a summary once the conversation ends.
For compliance, what is required in an IR text message?
The option to opt out of text messages
What are the 3 things we do sell?
Relief
Confidence
Control