Basics
Guard it is a warranty and insurance
What is No, Guard it is not a warranty or insurance?
(It is an EXTENDED SERVICE CONTRACT- (ESC) FURNITURE PROTECTION PLAN)
Food and beverage stains are covered.
What is yes?
He sang the song "Billie Jean".
Who is Michael jackson?
Gum is covered under the Guard it plan.
What is No, Gum is not covered under Guard it?
Upholstered headboards, footboards and other upholstered items are covered if stained.
What is Yes?
(Subject to certain exceptions in the ESC, stains are covered on any merchandise made with (FABRIC, VINYL OR LEATHER).
10% of the cost of this merchandise, and 12% of the cost of this merchandise.
What is non motion or power? (STATIONARY)
What is motion and power? (MANUAL, POWER, DUAL POWER, TRIPLE POWER, SWIVEL, ROCKER)
Damages caused by normal wear and tear are covered under ESC.
What is NO!
(Normal wear and tear is not covered.
"Walk this way", was released by Run - D.M.C in this year.
What is 1986?
Breakage and loss of silvering in mirrors, glass, or lamps are covered under ESC.
What is YES!
Rooms to Go Employees can purchase ESC.
What is YES!
(Unless the employee purchases the merchandise with no discount on the product. If the Employee wants a discount, ESC cannot be purchased).
I-95 orders or orders being shipped to remote locations are eligible to purchase ESC.
What is YES!
(When purchased in a showroom, not online, ESC may we sold on any product that is delivered within the United States).
Failure of electrical components including but not limited to clocks, motors and hydraulics are covered.
What is YES!
"Don't Stop believin"
(Complete the Lyrics)
What is "Hold on to that feelin", Streetlights, people".
Product used in a commercial setting or third party rental are covered under ESC.
What is NO!
(Commercial orders, Export orders, Rental properties are not eligible for ESC).
Multiple stains are covered.
What is Yes?
(Subject to the limitations in the ESC, the customer may make multiple claims for stains that occur).
In order to purchase ESC on merchandise, the merchandise must be set for these following codes.
What is Delivery, Kids delivery, Express, Pick-up, Z-pick up (Local store pick up).
Separation of frame and frame components, breaking and bending of mechanisms. Springs and coils are covered.
What is YES!
(Covered under Manufacturer Defects)
The best-selling female artist of the decade.
Who is Madonna!
Discoloration, blistering, or bubbling due to heat or burns are covered on solid wood, wood veneers, wood laminate, stone, marble, title, and granite.
What is Yes!
(Caused by a single incident).
What is Yes!
(The customer may be subject to, in the event a customer is Auth a RT/RS under an ESC claim, they are responsible for any fees or price differences on a replacement item).
These 8 types of merchandise are not eligible for ESC.
What is Lacquer, bedding, accessories, rugs, throw pillows, sleeper mattresses, fireboxes, merchandise priced value at $15 or less?
Candle wax is covered in the guard it.
What is NO! candle wax is not covered.
(Any stain, loss, defect or damage not specifically listed under "WHAT IS COVERED")
This song spent most weeks as the number 1 and most successful song in 1980.
What is Physical?
Damages caused by extreme temperatures, theft, fire, vandalism, floods, or third parties are covered.
What is NO!
This affects the ESC coverage within the first year under the RTG 1-year limited warranty if we replace or service the piece.
What is No?
(Any action RTG takes under the 1-year limited warranty will not change or affect their Guard it coverage).