Bright base
Warehouse, CitiPark, Republic, Liberty, Truist, Drury, Chestnut, market and unum
What are bright base garages?
"Press to pay for parking."
for validation or payment to be read
Can we start a parking session for caller?
AGENTS SHOULD ONLY PROCESS PARKING SESSIONS OVER THE PHONE IF THE CALLER DOES NOT HAVE A SMARTPHONE
contact the dispute email at parking@uh.edu in order to receive the release code
If a payment was processed via the school's website
Where do reach out for assiatance?
teams
hospitality garage
What is city park
Anyone using the EV charging station are still required to pay the parking fees either through Text2park or the Kiosk
telsa charging station requires payment
ADA parkers and Disabled Veterans with the proper license plate tags (or credentials on vehicle) are Exempt (Customer gets free parking)
What is policy for handicap parking?
do we offer cash payment?
Only by request, and not to be offered. Customer service office Monday-Friday 8am-5p
where should you post when stepping away from desk?
break tracker?
Golds gym is attached to this garage
What is Chestnut garage?
parking@ridgehill.com
Dispute email for ridgehill
parklync
this application is used to see if caller has a annual pass
What is dispute email?
parking@uh.edu
when vending gates, does the call hang up automatically?
yes, it's essential to inform the caller beforehand so they're not caught off guard.
Monthly and 6
UNUM vending is 6
text to park
kiosk
QR Code
What are ways to pay?
What must the caller do before returning boot?
scan the QR code found on the box and complete the return form before placing the boot inside the box.
4224 Elgin Street gated lot 19B
14000 University Drive Sugar Land
boot return locations
which campaign is our corporate one?
Risetek Corporate
text to park / scan QR code
how to pay for lots
How/when should the caller go about validating parking?
upon arrival once they enter the location they will be going to
9am- 3pm only
What are the Hours for Assisted Release
Can the booted vehicle be towed?
Vehicles are Tow eligible after 24 hours
where would you go to find updates to confluence?
Brain updates?