Incident Reports
When should staff inform their direct supervisor of an incident that occurred?
Immediately following the incident.
Client is experiencing severe distress. Explain the entire process.
Inform your supervisor immediately.
Complete the "Green" tab for the Incident Report.
Sign the Incident Report, and submit to supervisor for review and their signature.
Supervisor signs and submits the completed packet to the Chief Program Officer, Clinical Director of Counseling and Mental Wellness, or Chief Health Services Integration Officer within 24 hours.
Staff completes the Reimbursement Tracker monthly.
True
When onboarded, new hires have how many days to submit their clearances?
30 days of his/her hire date
Where can staff review and read several Catholic Charities policies/procedures/processes?
The Guard
The link for "Company Policies" is located on the Employee Portal in the lower half section on the right side.
Staff do not have to complete an incident report for all incidents/situations that occur.
False, staff must complete the "GREEN" tab on the Catholic Charities Incident Report spreadsheet for all incidents/situations that occur. Additional documentation may be required based on the situation.
Client states he/she fell on the entrance step walking into the office building for his/her appointment. Explain the entire process.
Inform your supervisor immediately.
Complete the "Green" tab for the incident report. Complete the Injury Incident Report.
Sign the Incident Report and Injury Incident Report, and submit to supervisor for review and their signature.
Supervisor signs and submits the completed packet to the Chief Program Officer, Clinical Director of Counseling and Mental Wellness, or Chief Health Services Integration Officer within 24 hours.
Supervisors only have to attach the monthly reimbursement tracker when submitting to Accounts Payable.
False, supervisors must include in the body of the email to Accounts Payable that the attached monthly reimbursement tracker is approved.
What is required to be renewed every three years?
Mandated Reporter Certification
Child Abuse Clearance
Criminal Background Clearance
Clients/Consumers/Patients do not have a complete consent for service, notice of privacy practices, and client rights and grievances upon enrollment into a program.
False, all clients/consumers/patients must provide their signature or verbal consent to receive services.
Timeframe the completed packet must be submitted to the Chief Program Officer, Clinical Director of Counseling and Mental Wellness, or Chief Health Services Integration Officer.
24 Hours
There is a data breach of client/consumer/patient data. Explain the entire process.
The supervisor informs the Chief Operating Officer immediately.
Complete the "Green" tab for the incident report, and provide any documentation received regarding the data breach.
Sign the Incident Report and submit to the Chief Operating Officer for review and their signature within 24 hours.
Staff should only indicate when they drove their regular commute to their base office on the Reimbursement Monthly Tracker.
False, staff are to include when they work remotely, drove their regular commute, drove excess miles to another office/event, the agency had a holiday off, or used personal/sick/vacation time.
To whom should staff submit their renewed clearances and certification to?
Where are these documents monitored and tracked?
Director of Quality, Data, and Compliance
clearances@ccpgh.org
The Guard
What are the two trainings all staff are required to complete annually, every July?
What is the timeframe staff must complete these trainings?
HIPAA training
Fraud, Waste, and Abuse training
30 days
Signatures should only be collected by using DocuSign.
False, DocuSign should never be used to collect signatures for Incident Reports. Staff and supervisors can type in their name or print out the report to physically sign the Incident report.
A staff member's personal belonging goes missing. Explain the entire process.
Inform your supervisor immediately.
Complete the "Green" tab for the Incident Report.
Sign the Incident Report, and submit to supervisor for review and their signature.
Supervisor signs and submits the completed packet to the Chief Program Officer, Clinical Director of Counseling and Mental Wellness, or Chief Health Services Integration Officer within 24 hours.
The round-trip distance from residence to base office is 45 miles. Staff drove to a Diaper Days event in Greene County, and the total miles round-trip were 73. What should the staff indicate as the excess mileage driven?
28-use mileage subtraction
The FBI Clearance is only required upon hire, and does not need to be renewed. What is the exception?
The employee's supervisor alerts that it is necessary and related to a funding source.
How many years have we won Best Places To Work?
4
If witnesses are present during an occurrence, staff are responsible for collecting their detailed statements.
True, Witnesses may provide handwritten or typed statements.
A staff member, driving an agency vehicle, is involved in a car accident. Explain the entire process.
Inform your supervisor immediately.
Complete the "Green" tab for the incident report. Complete the Property Incident Report. Complete the Injury Incident Report (if injuries occurred to the staff member). Gather witness statements
Sign the Incident Report, Property Incident Report, and Injury Incident Report, if applicable, and submit to supervisor for review and their signature.
Supervisor signs and submits the completed packet to the Chief Program Officer, Clinical Director of Counseling and Mental Wellness, or Chief Health Services Integration Officer within 24 hours.
Staff do not have to include receipts when submitting the monthly Reimbursement Tracker.
Staff only includes payments made using their personal credit card.
False, all receipts must be included and are required.
True, parking fees, tolls, and other approved miscellaneous payments are to be included when using personal credit card.
True or False: Current employees must submit proof of payment with an approved Reimbursement Expense Tracker to Accounts Payable.
True, proof of payment is required to receive reimbursement for out-of-pocket payments to renew the Child Abuse and Criminal Background clearances.
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