In this state, a customer could be covered for multiple services for the same disablement.
What is North Carolina?
100
These two resources will help you determine if a customer is on a restricted roadway
What are the restricted roadway list on Quick Guide and a local service provider?
100
When giving reimbursement information to a customer, you will advise them to send in an original reciept including their policy number via mail, email or fax within 60 days and wait at least ________ for processing
What is 3 weeks?
100
These three items are needed for proper verification of a provider
What are PO, caller's name, and company name?
100
These four driver statuses do NOT require permissive use
What are Active, Away at School, Deployed and Non-Driver Co-Insured?
200
In this state, customers are covered a "reasonable" distance of 50 miles for a tow.
What is Virginia?
200
In Houston, TX, this program offers to assist customers who have a disablement on an interstate within 6 minutes for a fee
What is the Safe Clear Program?
200
These three options are given to customers who have accomodations that a service company cannot assist with
What are offer to call a friend or family member, a cab, or the local police?
200
A customer calls back to advise of further damage after a damage complaint has already been filed. You would ___________
What is document the information in Notes?
200
Cash calls should always be marked as ______ from the drop down options in ATLAS
What is Provider Referral?
300
In this state, customers driving a non-owned unlisted vehicle would not be covered for service.
What is Texas?
300
If a customer would like a service tomorrow morning, you would set up a ______ and confirm the service provider can complete the service at that time
What is a future dispatch?
300
A customer who is requesting to be picked up by a service provider if they are away from their car would be responsible for this
What is any additional fee incurred to pick them up?
300
The first two things you should review on a callback after verification is complete
What are Notes and the ERS Dispatch summary page?
300
Aside from the name of the person you are talking to and an ETA, you need to get this additional item from a non-contracted provider who accepts a PO
What is the rate for the service?
400
In the state of _____, customers may send in reimbursement requests up to 3 years after the service was performed.
What is Massachussetts?
400
Fatal coverage condition codes (such as CCC 37) must be reviewed by one of these two people
Who are Coverage Underwriting or a Supervisor?
400
When a customer needs a tow (not for an accident) and fees are owed on the vehicle, _____ will pay the fees owed in order to tow the car
Who is the customer?
400
When a customer advises a company damaged her car, but the service was a cash call, we will _______ and _____
What are document in Notes and offer to contact either Claims or the responsible company?
400
When a customer's phone dies, but we have completed an FNOL and have enough information to Add Service, we will do this
What is continue to set up service, even if we cannot reach the customer?
500
In these three states, customers will always be reimbursed under Sign and Drive coverage.
What are Alaska, North Carolina, and New Hampshire?
500
Before issuing a GOA to a provider who cannot find a customer, you must do these two things
What are attempt to call the customer and check that the provider is within a reasonable ETA?
500
If a GEICO customer is borrowing the car of another GEICO insured who has their own ERS on the vehicle being used, we should use the policy of ______ to set up service
Who is the owner of the vehicle?
500
You will do this to re-activate service when a provider was given a GOA when they could not find the customer but was able to later locate the customer and complete service
What is Un-GOA the dispatch?
500
If the only thing needed to complete service for an unlisted vehicle is permissive use from the owner, you will advise the customer that the service is this