Policies
$25 per person, per service
How long is a Future Travel Credit valid after being issued due to a cancellation?
2 Years
Known as the "slowest express train in the world," this journey offers panoramic views between Zermatt and St. Moritz.
Glacier Express
Trip Protection option allows cancellation or change within this tight timeframe before the trip.
12 PM EST the business day prior to departure
Name of service we can request with Amtrak to assist with baggage.
Red Cap Service
In the "Travel Agent Discount Policy" who should be applying the discount on the booking?
A Sales Manager
Railbookers is not liable for missed connections due to this.
Delayed transportation or late arrival
This Amtrak route, known for its picturesque views, connects Chicago to Los Angeles and is used in several Grand Canyon packages.
Southwest Chief
What are the 2 different Trip Protections we offer and what are the difference between them both?
The TPO provides a future travel credit for the full value of the reservation (excluding the price of the Trip Protection), while the TP+O offers a cash refund to the original method of payment for the full trip value (excluding the price of the Trip Protection).
Requests such as early hotel check-in, adjoining rooms, or dietary preferences are considered this type of service.
Not guaranteed special requests
"Customer was changed", "We are at fault and committed and error", "A service is unavailable," are all exceptions in what policy.
Cash Refund Policy
After full payment, Railbookers typically sends travel documents via email within this range of days prior to departure.
14 to 21 days
At 3,454 meters above sea level, this is the highest railway station in Europe.
Jungfraujoch
If cancellation occurs after this event, even Trip Protection won't apply.
After the departure date or once travel has commenced
Amtrak allows travelers to take this many checked bags free of charge on most long-distance routes.
2 per person
According to our Luxury Rail Policy, what happens to a customer’s deposit or payment if they cancel any portion of their luxury rail booking?
A full loss of deposit automatically
This event refers to unforeseen circumstances beyond control, such as natural disasters or strikes. In such cases, Railbookers is not liable for refunds or compensation for cancellations or changes resulting from these events.
Force Majeure
This train connects Anchorage to Fairbanks, passing through Denali National Park, and operates from mid-May to mid-September.
Denali Star
If your travel documents have already been issued and you cancel under standard Trip Protection, Railbookers reserves the right to deduct this from your refund value.
The cost of non-refundable components like train tickets or hotel fees
How can we make FTCs transferable?
We can't!
Which policy requires you to email a guest a form to complete, upload it to their reservation, post it in the designated chat, and manage the process until all necessary changes are made to ensure the guest is able to travel?
ADA Policy
What do tour prices do not include?
Baggage handling, gratuities, and incidental charges.
Car rental fees can be taken as an answer
This 15-day Railbookers itinerary starts in Milan and ends in Rome, covering destinations like Lake Como, Venice, and Florence.
Iconic Italy
If you cancel a North American rail package 30 days before departure without any trip protection, this percentage of your payment is forfeited.
25%
Railbookers is not responsible for delays or changes caused by these uncontrollable circumstances.
Acts of God, war, terrorism, strikes, or government restrictions