Efficiency service
Name the two first key factors that staff members are delivering efficiency service to guest
Keeping the atmosphere fun
Offer recognition and rewards
What were the guest complaints?
Long waiting lines
Delay in response to their complaints
Poor service quality
What is the main need of a guest?
Accommodation
Why efficiency in service delivery important?
It minimize waste of time and effort
What are some strategies that will be put in place to improve service delivery ?
Implement in room technology
Implement online/mobile check in
Offer loyalty programs
Offer complimentary services
Name the type of guest that would need a sofa bed or baby crib.
Family Guest
Most important way to imporve efficiency in customer service is?
Be a team player
What are some of the complimentary services that we will be offering here at nightingale resort?
Airport services
Complimentary beverages upon arrival
Free spa days on Wednesdays and Thursdays
Name some tips you could use to anticipate guests needs.
Communicate
Listen Attentively
Collect Feedback
Study your guests
One important way to deliver consistently customer service to guest are
Solve problems creativity
What are the advantages of having online/mobile check in?
it’s saves times and effort for both guest and staffs
It allows guest to check in from anywhere
Improves guest satisfaction
Why is empolyee wellness important at nightgale resort?
So they can function at there best.
What are some of the ways in which we could motivate Staffs ?
Setting small weekly goals
Offer incentives
Recognizing great work