Attendance
How many points is an absence on a Blackout Day?
5
Do we issue disciplinary action for lack of PTO?
No
According to the Keybooth Training on CVPS under re-park: Click the “______” option located on the top right corner of the CVPS Software screen.
Revenue
What are the four service Drivers?
Friendly, helpful, Speed and Caring
How many fleet vehicles are in the Guest Service department?
13
True or False Prior to adding Blackout dates the department head must obtain written approval from the Director.
False - CEO
What level of discipline is a Record of Conversation?
Its not a formal level
When Paging Guests what number do you dial to make the page?
873
How many Full Time Valet do we currently have on staff?
15
How many associates are listed in Kronos for the Guest Service department?
59 counting myself
What are the point values when a written notification must be given to an associate?
3, 7,11 and 12
What level of discipline do we start at for an accident while operating a vehicle?
Written
According to the ADA Transit training: Approximately ____ of the U.S. population has some form of developmental disability.
3%
How much of a performance buffer is used in the Valet Performance report?
1 hour of the Average
What is the posted speed limit on the main boulevard?
15 mph
How many points does an associate receive if they call in tardy but do not come in or call back to inform the department they will be absent?
NCNS -5
If an associate receives a Written on a Thursday, what is the last day of the week they can still submit a grievance?
Thursday
True or False: Can a 14 year old child ride the shuttle bus alone at 11pm on Saturday?
True -Curfew for minors: If the child is under 14 they cannot ride without a parent after 10p. If they are 14-16 years old, they cannot ride after 10p on a school night or after 12a on a non-school night.
Who is the last Outdoor concert this year and what time does the show start?
Disturbed and Stained 7pm
What year is the oldest shuttle bus currently in out fleet?
2015
In the attendance Policy how many different sub categories are there in the definition of an absence?
3
If an associate while driving an SECR or guest vehicle is in an accident. Can they refuse to take a breathalyzer?
Yes - they will be let go.
What year did the Valet Tip Pool go into effect?
2014
If an associate scheduled 5p-1a is tardy can they buy back a point using Bernie Bucks before the end of their shift?
Yes if its after 12am.
If you add the numbers of the VIP box code together what is the total?
6+2+7=15