Rooms
Total of # rooms we have at this property
115
What MUST be done before an extension is granted
Authorize AND charge a valid cc for the total cost of the extension
S.A.L.T.
Satisfaction And Loyalty Tracking
TS2 Values
We are family, We are self-less servants, We have fun, We straight-talk, We own it
The field that is not required by PEP to check-in but is required by TS2 to get Part 2 bonus
Company
Code for an ADA King with a roll-in shower
NKRUE
Reservation activity is another phrase for this
Audit log
General items on breakfast menu
Meat, potatoes or biscuits & gravy, eggs, waffles, cereal, bread/pastries, yogurt, and fruit juice
Tool used to ensure the success of each shift
Shift checklist
Name of screen that has all of a group's information
Group master
These rooms numbers are NKXU's only
27's, 29's, and 31's on 2nd - 4th floor?
Dashboard column that indicates if a Hilton Honors member wants to bypass the front desk to gain access to a room.
DCI = Digital check-in
This floor is upon request only.
What is the 1st floor?
Name of parts to TS2 Bonus Program
Part 2 = Controllables
Question asked to every guest that will help us get a bonus
What brings you to our property?
Total # of Queen rooms on the 1st floor
2
The proper selection for State Sales Tax Exempt
# of nights to get to Gold status
40
Time frame of Bonus Programs
Quarterly
Form to be completed when company name is obtained from a guest
Corporate Rate Request Form
Total number of Kings in the hotel
62
Report that includes all information about all rooms that would be used if the system is down or a power outage
Room Detail Report (in downtime reports)
# of nights to get to Diamond status
60
Top 3 factors to consider in order to ensure successful multi-covered shifts
Respectful Approach, Clear Communication, 30m breaks
Name of all fields that need to be completed in order to get 1pt on NA Company tracking form and the % goal per week
Phone, Email, Company, 90% per week