ONE
Bond Loyalty (SCENE Vault)
Early digital copy of a movie
Superticket
Free movie voucher given to guests in lieu of a credit refund
Courtesy Pass
Cineplex's free loyalty program
SCENE
Amount of SCENE points earned for Regular Admission
125
Amount of SCENE points earned for VIP movie
250
Program used to removed/add movies on guest's accounts
Invision (Ascendon)
Program we use to check online transactions
Chase (E-Xact)
Program we use to check in-theatre transactions
Vista
Amount of SCENE points required to redeem for an UltraAVX film
2000
Is 'theatre cleanliness' a location related or corporate related concern?
Location
Program we use to issue eVouchers
CRM
Maximum # of devices guest's can have added to their account at a time
5
Zendesk tool/resource we use for any Cineplex related concern
Help Centre
If we receive a theatre concern regarding a General Manager, who would we reach out to?
The ED
Amount of SCENE points earned per dollar on Store rentals/purchases.
10 SCENE points
Form we use to process refunds that can't be processed through GS Admin
Manual Refund Form (Multi-form)
CRM function we use to log in to the guest's account
Invoke
Where would the transaction number be found on your receipt?
How long is a digital rental valid for?
30 days before clicking play.
48 hours after.
Department we contact when we need to escalate a Store issue
CMC
Things needed to ensure a successful transaction (required for tax purposes), even if guest uses a redemption code.
Billing Address
- Payment Card
- SCENE Card (If applicable)
Card that allows guests to bring a support/companion for free with the purchase of their own admission
A2E Card
What are our theatre hours of operation?
Theatres open 30 minutes prior to the start of the first presentation.
Reasons why guests would receive an error message when trying to add a payment card to their account.
-info doesn't match what bank has in their system
-postal code not supported
-no debit/pre-paid credit cards
-safari/unsupported browser