CR Procedure
Can a CR start volunteering on Sunday?
No, their first time coming in should be on a day when Malea is in the office (Monday through Thursday).
You have a guest come up to the zoo and donate $500. Who do you call up?
Ambrey first, Abbie second, Gabbie or Audrey or Kyle as backups if none of the others are available. Ares if happening on Sunday.
What would you do if a kid came up to the front of the zoo with a tricycle?
They unfortunately cannot take this into the zoo.
Which of the following demonstrates the best gatekeeping skills?
A) Making copies of recon sheets while looking through the office door to make sure no one is coming up. B) Putting the sign up & going to the bathroom really quick. C) Radioing admin staff to watch the gate while you step away to take a personal call.
C)
What time do you start closing down the gift shop register?
4:02 PM in the winter or 5:02 PM in the summer
What paperwork should a CR have in the book? List each letter needed.
A) The paperwork from the actual court program that lists deadline and amount of hours. B) Copy of their birth certificate. C) Copy of their ID. D) Two signed consent forms. E) A copy of their court transcripts.
A, C, & D
A teacher emails the front gate and inquires about setting up a field trip. Who do you forward their email to?
Renee
What would you do if a guest calls the front gate and says that one of the African Painted Dogs is out?
Name, company they are with if applicable, and the reason they are here/who they are here to see
It is the gate's responsibility to clean spills/messes in the hallway if they notice them. True or False
True; Abbie has asked that the gate periodically check the hallway for messes and clean them as needed.
A CR is allowed to take their paperwork with them when they are done with their hours. True or False?
False; we need to keep the paperwork for our files. We will send the paperwork over to the courts. If they need to verify their hours with their PO, then you can give them a copy of their paperwork.
Someone calls the zoo and asks to speak with someone about purchasing group tickets. Who do you forward their call to?
Ares
A guest brings a child up to you and lets you know that they found the child walking around by themselves. What do you do?
Take the child from the adult. Thank them for bringing the situation to your attention but that we would handle it from here. Initiate Reverse Code Adam.
Someone comes up to the gate when you are in the gift shop and continues walking into the zoo. What do you do? A) Yell outside of the gift shop door that they need to come back. B) Open the gift shop door & politely ask them to come back. Radio Gabbie/Ares if needed to track down the guest. C) Let them continue walking.
B)
A) We like to know where people are visiting from. B) The zoo admin staff like to stalk people in their spare time. C) It can help with funding from the city. D) Both B and C.
D)
Which program do we accept CRs from?
A) Useful Public Service Program on 4th Street in Pueblo B) Useful Public Service Program From All of Colorado C) All courts in Colorado
A)
Someone emails the zoo and asks what time our keeper talks happen. Who do you forward the email to?
No one. This is information you should be able to answer yourself.
A) Guest calling over the phone. B) Guest in the gift shop. C) Guest in the front gate. D) Guest who emailed with a question.
C)
A guest comes up to the front of the zoo and asks to speak with Abbie. She is in her office with the door closed. What would you do?
Radio her and see if she is available; if radio isn't answered, can also try calling her phone.
Put these closing steps in the right order (i.e. A,C,D,B,E)
A) Let Gabbie/Ares know you're going to do your walk through. B) Lock the front exit gate. C) Put the cash bags in the safe. D) Do your walk through.
B, C, A, D
You should copy the CR's hours onto their court document and sign it when they have completed their hours. True or False?
False; You will remove their paperwork from the binder and put it on Malea's desk. She will copy the hours over onto the court document and sign. Malea and myself are the only ones legally allowed to sign.
You have a guest that calls the zoo & says that they applied on Indeed for an open position and is wondering if there is an update on their application status. Who do you send them to?
No one. You can tell them that they can email the jobs@pueblozoo.org email address with their question and/or resume. We will reach out if we are interested in setting up an interview. I get wayy too many calls from people inquiring about their application status to respond to everyone.
If birthday party guests arrive before the party host, what do you do?
Have them wait until the party host arrives. None of the guests can come in without the host present.
A guest says that they are here to surprise another staff member and to not let them know. How do you handle this?
A) Do not tell the staff member & let the guests in. B) Still radio the staff member. C) Don't let the guests in.
B)
False; the guest needs it back so they can return it to the library.