4KE
Having a positive attitude and willingness to help at all times demonstrates this.
What is being ready to serve?
Give me a perfect 2 part Greeting
1.Smile with Friendly Posture
2. Welcome to Little Caesar Arena Motor City Players Club, What premium cocktail can I craft for you today?
What date did Little Caesars open?
September 5th, 2017
What is asking a customer how you can help and providing assistance proactively?
Offer of Service
What should you do after taking a guest's order to ensure accuracy and avoid mistakes?
Repeat Back the Order
Greeting every customer with a smile and friendly attitude.
What is greet the customer?
Give me a perfect 2 part Farwell
1. Smiling and using the guest name
2. Thank you so much, Enjoy the rest of the Game
How many Suite Banks are they at LCA?
60 Premium Suites
What is greeting a customer before they have the chance to greet you?
Beat the Greet
Before payment is completed, guests must be verbally informed of this.
What is the amount owed?
Using a customer's name and understanding their needs.
What is personalizing the experience?
This is the easiest part of the uniform to wear and costs nothing.
A smile :)
What year did Little Caesars Arena win Sports Facility of the Year ?
2018
What is the easiest way to create a welcoming and positive first impression?
SMILE :)
What sales technique involves recommending premium beverages to enhance the guest experience and increase sales?
Highlight and Suggest Specialty Cocktails, Wine, Beer, or Elevated Offerings
Thanking the customers for choosing us.
Demonstrating gratitude
What is a part of your uniform that should be worn every day and helps customers identify you by name?
Name Tag
How much did it cost to build LCA?
869.2 Million
Which standard focuses on nonverbal communication that makes customers feel welcome?
Friendly Posture
What should you do after taking an order to increase value by suggesting a complementary item?
Offer Add- On item, Like Water if applicable
List all 4KE (4 Key Elements)
1. Be ready to Serve
2. Create a welcoming Enviorment
3. Personalize Experience
4. Demonstrate Gratitude
Explain the Perfect Uniform for your department
Example Concessions:
LCA Concessions Hat
Name Tag
Hair pulled back, if past shoulders in a ponytail
Clean Uniform Shirt
Clean Work Pants- no leggings, jeggings or jeans
Black Socks
Black Non Slip Shoes- No Croc, Closed Toe, Closed Heel
Smile :)
How many people can fit for a Hockey Game?
19,515
Why is the 2 part Farwell so important?
1. Thank you- Saying thank you for keeping us in business
2. Enjoy the game and get home safely- Caring about our guest and hoping they enjoy the experience
This document must be available whenever a guest requests one.
What is a receipt