Customer Contacts & Leaving a record
What is the producer code and what is the product type when adding new contact?
Mercedes Benz insurance, FI PL Omni
list the 4 types of policy changes?
-Edit contact details
-policy Change
-Renewal Alteration
-Pre Renewal direction
What must be read when doing an alteration that affects the risk?
Duty of Disclosure
When a customer calls in during renewal period and wants to make a change to there renewal, what alteration reason do we need to select? A
Renewal Alteration
Name the FIVE criteria required for an Insurance Specialists to reinstate a policy.
1. Cancellation transaction date within 14 days.
2.Customer is to make payment on OSP
3.Nil claims.
4. Nil embargo
5. Renewal not within 30 Days
Where are the two places you can edit contact information?
At the Account level and via the Contact File screen.
Name 4 common scenarios where a customer initiates a policy chage?
If the customer changes their mind during a policy change, what do you click to cancel it?
Withdraw Transaction
When a Pay in Full renewal is unpaid what status will the policy show on guidewire?
Unpaid renewal
What can we use Side By Side Versions for?
Applying discretionary discounts, and changing payment frequency.
What is the DTP number when searching for IDV to edit customer contact details in Guidewire?
.AO3345
When making a policy change there are 2 screens that can you add persons or contacts to your policy? name the 2 screens?
Policy Info Screen or Drivers screen
What should you click if you want to apply discretionary discount in the quote screen?
Versions, then side by side
If a policy is on monthly DD, will the policy auto renew as of renewal date, without approval from the customer?
Yes
If a refund has been actioned to customer after cancellation/ reinstatement, what do we need to get the customer to do?
The refund amount has to be debited from the customer account.
This is where you are able to find Tasks generated by the system or that you have created for yourself.
On your Desktop screen in My Activities
Once a policy renewal has been generated, should a pre renewal direction be added to the In Force policy?
No.
If the endorsement is out of UW criteria and triggers a referral, who can assist to review?
It will refer to a DAL 2 Senior via queues
Customer calls in two month prior to renewal date and wanting to change address they have advised that they want changes made as of the renewal date and not immediately. What would be the name of the action required to make that change?
Pre renewal direction
What FOUR reinstatement requests can be referred to a senior?
Financial hardship – Discount – QBE error - claim
When processing a manual payment, what must you add in your policy note?
Always copy the receipt details in your note
Which term describes the feature that allows for the override of premium charges due to policy modifications?
Modifier type
what type of alteration we should never do as it creates confusion?
Blank Alteration
Customer called in on Wednesday at 2pm and made a change to the policy. However customer realised that they provided wrong information and needed the change reversed. They called back the next day to reverse the change. As an insurance specialist can you reverse this policy change?
No, it can only be done on same calendar day
When can we a rewrite remainder term?
Can only used for policy errors that can not be rectified