Escrow
Is also referred to as a reserve or target balance)
What is a chushion
When would you open a Smartsheet? (100 per provided)
▪ Policy is going to cancel or has cancelled.
▪ Borrower needs LPI info, but does not need to file claim
▪ Policy info in i5 needs to be updated
▪ Premium was sent, but not received
▪ Policy was sent, but not updated in i5 and TAT has passed.
What is the PMI removal tat?
What is 6-8 weeks
What are some reasons a payment would be returned? (100 per answer)
• Not a full payment
• Returned by bank (NSF, Stop Payment, Unable to Locate)
• 1xACH being made at same time Automatic Payment set up
Where do borrower send signed request to not make a tax payment?
What is customerservice@guildmortgage.net
If a shortage is paid off, the payment will update
What is Automatically
What is a master policy?
What is insurance that covers the structure of a townhome or condo.
How will borrower receive BPO results?
What is regular mail?
How many payments can a customer service agent take for a past due borrower?
What is 2?
What do borrowers need to send to pay tax early?
What is copy of tax bill
What is the farthest we can spread a shortage?
What is 60 months?
What is a HO6 Policy?
What is a policy covers the walls in. This protects the borrower’s personal property.
Where can borrower dispute BPO results?
What is mortgageinsdept@guildmortgage.net ?
What are the 3 forms of certified funds a borrower can use to make a payment
Cashier's checks
money orders
Western Union Quick Collect
What can we look at to determine if taxes were paid at closing?
What is the final CD
What page is escrow analysis schedule on?
What is page 87-88?
Where do we send request to not pay insurance
What is TLsupport@guildmortgage.net.
When checking MI what do we look for to determine when it will be removed?
What is the final bill date.
How are the 2 ways to update ACH information?
What is online & Smartsheet?
What are the 3 options to send copy of paid delinquent bills?
1. Email: paymentproof.dfw.tx@corelogic.com
2. FAX: 817-826-1258
3. MAIL WITH RETURN ENVELOPE provided with the letter they received
Why can’t you keep my surplus when it is greater than $50.00 and lower any monthly payment?
What is RESPA guidelines
What is the OSC phone number for agents?
What is 877-898-0869.
What is the fee for bpo on a FNMA Multi-Unit?
What is $750?
What are payment cutoff times?
3 PM Pacific Time for ATM/Debit cards
5 PM Pacific Time for ACH payments
Who is the third-party company we use to process our borrowers’ tax payments.
What is corelogic