What is Blink?
The year Blink launched, making its debut on this national news program.
2016, NBC Nightly News
This team is the primary owner of the Data Entry step.
DE team / Pharmacy Technicians
The Slack channel you use for IT issues, like a broken headset.
#service-desk
This is the tool where your role's Landing Page lives and where you should look before asking a teammate.
Guru
You don't know the answer to a patient question or next step of a workflow. Your first move is...
Search Guru
Blink Cash Express offers up to this percentage in savings on prescription medications.
80%
This team owns the Prescription Transfer step when the medication is NOT filled by Blink.
PPC (Pharmacy Partner Coordinators)
TRUE or FALSE: You can share a patient's name and order info in #general-hub.
FALSE. PHI must stay in designated PHI channels only.
Your Landing Page is organized into sections. What's one type of content you'd expect to find there?
Slack channels, daily learning objectives, morning checklist, Workday & Benefit resources (accept any reasonable answer)
You find a Guru card but it doesn't fully answer your question. Your next step before asking a teammate is...
Try a different search term / check a related card
TRUE or FALSE: Any patient can sign up for BlinkRx.
FALSE. BlinkRx is only available for select branded medications through specific programs.
Clinical Review and Pharmacist Verification 1 are both owned by this team.
Blink Pharmacists
This is the private Slack channel used for HUB escalation requests, including those involving PHI.
#phi-ps-hub-escalations
You can access Guru two ways: the browser dashboard and this.
The Chrome extension
You need to authenticate a patient’s account but are unsure of the exact steps. Where do you find the official authentication process?
Search Guru for "How to authenticate a patient's account - BlinkRx"
This is the key difference between Blink Health (eComm) and BlinkRx.
Blink Health handles generic/cash express; BlinkRx works with insurance and patient support programs for branded medications
This step is where the Pharmacy Benefits Specialists team does most of their work.
Price Determination
When someone picks up a Slack escalation to work on it, this emoji is added to the message.
👀 (eyes emoji)
After reading a Guru card that seems outdated or wrong, you should do this.
Submit feedback on the card
A patient asks why their card statement shows an unexpected charge from Blink. Where do you find the correct scripting?
Search Guru for "Patient has questions about how Blink charges appear on their credit card or bank statement - All.
A patient asks if they can pick up their BlinkRx prescription at a local pharmacy. What do you tell them?
No. BlinkRx medications are delivered to your home, not available for local pickup
During Insurance Determination, three teams may get involved depending on the situation. Which team contacts payers and prescribers, and which team reaches out directly to patients?
HRC contacts payers/prescribers & Outbound PSS contacts patients
Instead of replying directly to a message in a Slack channel, you should do this to keep conversations organized.
Reply in a thread.
You found a Guru card you know you'll need again and again. What do you do so you can find it faster next time?
Favorite it by clicking the heart icon on the card.
You want to know how to handle a caller who refuses to authenticate their account. Which Guru card guides you on what to say?
Search Guru for "Caller Refuses to Authenticate Account."