A
Items which will be discussed during a meeting
What is an Agenda?
Office layout where partitions/screens create work areas within one large space
What is an open-plan layout?
Something that a person is born with e.g. determindation
What is a quality?
Encouraging customers to come back to the business as they will receive points every time they make a purchase
What is a loyalty card?
Office layout where staff work in individual offices
What is cellular office layout?
Microsoft software which allows online meetings to take place and/or online interviews
What is Teams?
Act which ensures people are alerted to a fire and a business will have appropriate fire drills in place
What is Fire Precautions Regulations 1999?
Software where a user can schedule appointments and meetings
What is an e-diary?
Where staff can choose their start and finishing times but must work "core time"
What is flexi-time?
Passing on instructions to another employee
What is delegation?
Where a business will get a group of customers together and listen to their views and opinions about the business
What is a customer focus group?
Act which ensures certain media channels control how their creations are used and distributed e.g. cannot make a copy and give it to a friend
What is Copyright, Designs and Patents Act 1988?
Someone is paid to make a purchase and will provide feedback to the business about what went well and what needs to be improved upon
What is a mystery shopper?
Details of what happened during a meeting but will include a list of who is to carry out which action from the meeting
What are action minutes?
Records areas of strength and areas of weakness of an employee
What a personal development plan (PDP)?
Communication which can be kept as a permanent record
What is written communication?
List of tasks and the order they should be completed in
What is a priorities list?
How effectively the workplace has been designed to improve comfort, posture and efficiency e.g. adjustable chairs
What are office ergonomics?
The minimum number of people to be in attendance at a meeting to make the meeting valid
What is a quorum?
Shows which projects are on schedule - key milestones marked on the chart
What is a gantt chart?
Short statement of the aims of the organisation and how these will be achieved
What is a mission statement?
Stage where team members are selected and introduced to one another
What is forming?
Being paired with a senior member of staff who is familiar with all the details of the job
What is a mentoring system?
Employee works away from the office and will book a desk whenever they need to go into the office
What is hot desking?
Stage where team members are working together to undertake the task
What is norming?