Critical Elements/Ouch!
HEENT
Communication
What do you think?
Potpourri
100

Three things to verify on client wristband.

What are the client's name, date of birth, and MRN?

100
Edema due to pressure of the head against the cervix during labor that crosses suture lines?
What is caput succedaneum?
100

Four examples of objective data.

What are vital signs, laboratory data, diagnostic tests, signs, etc.

100

The categories of the mental status assessment represented by A-B-C-T.

What are appearance, behavior, cognition, and thought processes?

100

The differences between acute and chronic pain.

What is acute pain resolves when the injury heals, usually less than 3 months?  What is chronic pain lasts longer than the healing period, usually over 6 months?

200

Qualifiers related to client allergies.

What are allergies to food, medicine, and/or the environment?

200

Things to look for in the external auditory canal.

What are inflammation, cerumen, discharge, foreign bodies, or hearing devices?

200

Five parts of the health history.

•Date, Time, Source

•Biographic data

•Reason for seeking care (Chief Complaint)

•History of present illness (HPI)

What are past medical history, medication reconciliation, family history, review of system, and functional assessment (includes ADLs), etc.

200

Quesions about level of consciousness or orientation

What are person, place, time, and event?

200
Three things to consider when interviewing a hearing-impaired client.

What are using a sign language interpreter, written guidelines, face the patient when talking (do not exaggerate lip movements), and use good lighting to assist communication.

300

Questions assessing the client's level of consciousness (A&O x 4).

What are oriented to person, place, time, and situation?

300
Using the otoscope requires these movements for adults vs children under 3 yo.

What is pulling the pinna up and back for adults and down for children under 3 yo?

300

How empathy differs from sympathy.

What is acceptance of the other person's feelings without criticism, or the ability to step into someone else's shoes?

300

Considerations for interviewing an aging adult.

Isolation, depression, no decline in intelligence, slower response time, long-term recall easier, age related perception changes

300

Things to consider when interviewing clients under the influence.

What are using simple & direct questions, non-threatening questions, avoid confrontation, and avoid displaying scolding or disgust?
400

The things you are looking for in the client's chart before entering the room.

What are the provider orders, as well as any lab/diagnostic results, vital signs, MAR, and nurses' notes?

400

Pupil assessment represented by the acronym PERRLA.

What is the Pupils are Equal, Round, Reactive to Light, and Accommodation?  Also assess size of pupil.

400

External factors (physical setting) that should be considered when interviewing a client.

What are privacy, interruptions, lighting, temperature, distracting objects, etc?

400
Areas assessed in the Glasgow Coma scale.

What are eye opening, verbal response, and motor response?

400

The difference between signs and symptoms.

What are subjective (symptoms) and objective (signs) data?

500

Represented by the acronym SOCRATES.

In relation to pain, what are site, onset, character, radiation, associated symptoms, time/duration, exacerbates/ameliorates (makes worse or better), and severity (0-10)?

500

The seven lymph nodes that you will assess.

What are the preauricular, posterior auricular, occipital, posterior cervical, submental, submandibular, and supraclavicular lymph nodes?

500
An example of an open-ended interview question.

What is, "Tell me how I can help you?", "What brings you to the hospital?", or "Tell me more about..."?

500

The order of physical assessment techniques, and when does it change?

What are inspection, palpation, percussion, and auscultation, and it changes with abdominal assessment (inspection, auscultation, palpation, and percussion)?

500

Medication reconciliation and how often should it be done?

What is a comparison of a list of current medications to a previous list, and it should be done every hospitalization and every clinic visit?