Tours
The length of your tour
What is 13-15 miuntes?
The time frame to request time off
What is 14 days/2 weeks in advance?
A process through disability services
What is a housing accommodation?
Student's social security number, student identification number,
What is personal identifiable information (PII)?
15-20 guest
What is tour group capacity?
Hours are due here by the last day of each pay period
What is Web Time Entry?
Loan key desks in South Village
What is Hunt and Wilson Hall?
POV: you're asked to rate campus dining
What is: two buffet style options, other campus food options, personal experience?
The next housing cancellation date
What is June 1?
What is LLT? (laundry, lounge, and trash)
Min/Max hours
What is 29-40 hours?
The newest hall with the largest laundry room
What is Wilson Hall?
An appeal to be reviewed by a committee
What is Tution, Housing and Dinning appeal process?
What is StarRez?
This is the introduction to your tour (list the 5 things it includes)
What is an elevator pitch? (name, position, year/major, involvement, start tour)
What is RA Duty shift?
A cost of $25/night is associated with this request
What is early move-in?
Information in a student's education record that would not generally be considered harmful or an invasion of privacy if disclosed.
What is Directory Information?
You should go through this flow before placing a caller on hold (list steps)
What is phone training? (Greeting, Caller Information, Student Name/SID, Reason for Call)
The application process
What is: 6 preference, roommate group (2), non-refundable application fee
Ambassadors are to wear departmental issued shirts and neat and clean khaki, black, or denim shorts, pants or skirts
What is a dress code?
First-year only buildings (9)
What is Elm, Hunt, Laurel, Lynch, Maple, Oak, Pine, Scott, Wilson?
A Federal law that protects the privacy of student education records
What is FERPA?
Current backdrop that causes customer frustration?
What is:
increased housing demand/occupancy challenges
high expectations & low patience
misunderstanding of what's guaranteed v. what's not
social media (Reddit, UNCC Parents Club, etc.)
facilities-related issues ("mold," mildew, pests, aging facilities)