Autobiographical responses
What kind of autobiographical response is this?
Interpreting
Covey says empathic listening is one of the biggest deposits you can make into this.
Emotional Bank Accounts
Seeking to be understood takes...
Courage
What kind of autobiographical response is this?
Advising
Trying to treat problems before you know what you know what is it is referred to as...
Diagnosing before you prescribe
The Greek term for your personal credibility, or the trust others have in your integrity and competence.
+100 for the philosopher who coined these terms
Ethos
+100 if Aristotle
What kind of autobiographical response is this?
Probing
The highest of Covey’s five levels of listening.
Empathetic Listening
DAILY DOUBLE:
Name the 3 Pillars in order
ethos, pathos, logos
What kind of autobiographical response is this...
Evaluating
Covey compares the need to be understood to this, which you don’t notice you need until it’s taken away.
Psychological Air
Empathic listening differs because it comes from this, not from technique
a sincere desire to understand
Covey says most people don’t listen with the intent to understand, but with this intent instead
Intent to reply
Focusing carefully on the words being said, but still filtering them through your own experience.
Attentive Listening
Covey describes four developmental stages of empathic listening. Name all four in order.
mimic content, rephrase content, reflect feeling, and rephrase content and reflect feeling