Show:
The Daily Grind
Can I get a VALUE fry?
Trust the PROCESS
ROLE with the punches
WOW! There's MORE!?
100
This health assessment used to help care managers align their care and resources to address health-risk factors specifically affecting each member that must be read verbatim.
What is the mDAT?
100
We do this by making conscious choices every day and motivating others with our positive example. We care about each other and actively contribute to an environment of well-being.
What is INSPIRE health
100
Log out of your phone and click this button before you leave the office for the day.
What is "Go Home"
100
Welcomes the member to Humana at Home, introduces the member to the care management service, and completes a brief health assessment.
What is an Referral Specialist
100
This account rewards you for your participation in activities and use of resources that support your sense of Purpose, Belonging, and Security.
What is WOW - Working on well being?
200
A member ID, a zip code, DOB or group ID
What is needed to authenticate an inbound call?
200
We focus on shared success by breaking down silos, inviting collaboration and mentoring others. We believe in, and act with, positive intention to create an environment of trust and integrity.
What is THRIVE together
200
This 1-9 code system is used to track associates workday including breaks, lunches, and Well Being Time.
What are Aux Codes
200
They work with the member to help them understand their health needs and goals. They assist by coordinating the member's care to improve the quality of the member's life. This could or could not be a RN.
What is a Personal Care Manager
200
A fun and easy way for employees to get discounts on a wide variety of products and services nation wide through Humana!
What is Perkspot/ Great deals
300
This type of document is considered "incomplete" because Humana has not received the correct documentation.
What is POA Type U
300
Innovation emerges from a culture that cultivates curiosity. We spark creativity by challenging ourselves to think differently.
What is RETHINK routine
300
This situation is anytime that a member speaks of committing harm to self or others, or is having a medical emergency while on the phone.
What is an acute situation
300
The first point of contact for our members, their family, and providers. They Answer incoming calls to the care center and ensures the callers have the resources they need to reach their desired destination.
What is care concierge?
300
Here you’ll find ways to make the most out of life. Whether you’re looking to understand your benefits, needing to know the latest news about them, or simply wanting to stay up to date about it's movement, this is your place to go. It’s all here in one spot…so visit often.
What is the well-being center
400
Acknowledging and clarifying members’ concerns about participating while overcoming objections to the initial doubt of enrollment.
What is rolling with resistance?
400
We find ways to connect with each other and our consumers. Respecting one another, listening with an open mind, and seeking different perspectives result in richer solutions.
What is CULTIVATE Uniqueness
400
This must be completed in HCAP whenever an associate has a Compliment, Inquiry, Complaint, or occurrence on a call.
What is a CICO?
400
From new associate onboarding to the creation of role specific CBT's, this department is one of the best resources on growing in your position.
What is Learning and Development.
400
Whether it’s getting out of debt, improving personal or work relationships, dealing with change, welcoming a new baby, preparing for retirement or just keeping up with the demands of everyday life, no question is too small and no issue is too big for this resource.
What is EAP - Employee assistance Program
500
One of these things are not like the other. In this case we are unable to complete a telephonic consent due to being in this population.
What is CRCM
500
We make life easier and believe that less can be more. When we empower associates with responsibility, we are able to create an agile organization and an exceptional experience.
What is PIONEER simplicity.
500
When a member that is not assigned an HCM/PHC but expresses multiple issues–mix of clinical/non clinical that raises concern for an expedited outreach is sent this group of people.
What is Coverage Team Triage
500
A team that works within regulations and laws-- both state and federal-- as well as the accreditation regulations through NCQA, CMS, and Humana Inc.
What is Quality Risk Management?
500
Humana associates who have a biometric screening performed at participating clinics (like CVS) and either fit within normal ranges or complete course work will receive a one-time payment for how much?
What is $300