Guest Journey
Scheduling your Guest for their next appointment is called?
What is rebooking
BEST JOB EVER
What is Hair Cuttery
What colors are within our dress code?
What is any solid color top. Black, white, gray, khaki and fashionable denim bottoms. Also any patterned bottoms with those colors.
What is our tip app?
What is My Zen
CBD Moisture, Curl & Coil, Repair & Protect are names of products in this line?
What is Cibu
Adding additional services is called?
What is add on's
Where do you sign up for classes?
What is Lessonly
What do our tops have to be?
Solid colors
Our payroll portal to see your pay stubs?
What is ADP?
How much do you need to earn in HHC each week for additional 2% in commission.
What is $83 at an S1 level.
What kind of questions do we use in our consultations?
what is an open ended question
The stylist orientation
What is Smart Start
what can be black, white, gray, denim or patterned with those colors?
What is bottoms.
What is AGS?
What is Average Guest Sale
Products in this line are referred to as numbers
What is Olaplex
Starting with a package when quoting the guests total investment is known as?
What is downselling
Where can you help guests know what salon you work at and show them your work?
What is any social media platforms
Salon professionals greatest assets
Great Hair and a Big Smile
Viewing and tracking results, setting goals to build your income, accessing current Zenoti campaigns and finding links to technical education and certifications is called?
What is HC/BB Salon Professional Access
What product line uses numbers on their heat stylers
What is Redken
What 3 times do we get to make a first impression?
What is in person, over the phone or while you’re servicing a guest.
The document that shows all of our services is called?
What is the service glossary
How should your hair/makeup/clothes look?
What is should be done in a professional style every day.
What does CPG stand for?
What is Career Path Guide
Product we use with our relaxing scalp massage or VIP package?
What is Paul Mitchell Tea Tree conditioner
How many parts are there in our guest journey?
What is 3 parts
To provide limitless opportunities for our associates to live their best life is?
What is our associate promise
What clothes are not appropriate to wear to work
Strapless tops. no sleeves tops, short skirts/shorts athletic type shoes, high heels
Where can you sign up to get discounts on travel, car rentals, home/auto insurance, flowers
What is Lifemart
What offers do we have on our HHC when a guest gets a cut/style package or a color/texture package
$3.00 off HHC with a cut/style package
$5.00 off HHC with a color/texture package
Greet Guest within 3 seconds, use a friendly smile and the guests name. Share any estimated wait time and THANK the guest is what part of our guest journey?
What is the Welcome
How many technical classes do you need to take within your first 4-6 weeks?
What are a minimum of 5 classes
If you are wearing open toe shoes what has to be done?
What is pedicured toes
What does ROP stand for?
What is Rate of Production
Hydrasource, Colorlast and Full Density are products in what line?
What is Matrix
The consultation utilizing the CCCS or Elevated 8 in Florida is what part of the guest journey?
What is the In Service
Respect, Responsible, Real
What are our Values
Type of jewelry that should be avoided?
What is dangling bracelets that can get in the way of servicing a guest
What app can you find your weekly schedule?
What is Zenoti Mobile
100% Vegan, Zero Sulfates and 95% Paraben and Mineral Oil free line?
What is Pureology
Invite the guest back for their next visit and ask them to bring their friends and family is what part of our guest journey?
The Wrap Up
The names of the 2 company sponsored Facebook groups?
What is the Education Collective and Your Region + Hair Cuttery Family of Brands
When do we have the opportunity to wear color?
What is during the holidays or by wearing accessories
What is CPR?
What is customers purchasing retail
What product line has charcoal as an active ingredient.
What is the Cibu Men's Line
Define CCCS or Elevated 8 in Florida
What is Cut, Color, Condition, Style
Eric Bakken
Who is the CEO
Who is your walking billboard?
What is your guests as well as yourself
What report do we use to contact guests that we have not seen in 6-12 weeks?
What is lapsed guest report
Products we recommend with our keratin services
What is KeraRX