Greet and Prepare Clients
Smiling, Eye contact, Acknowledging, welcoming a client with words are all forms of doing what to a client?
Greeting a client
Before you plan your hairstyle, or begin a service you will need to complete an ________ of your clients hair? This involves looking at the clients length of hair, density, texture and natural movement.
ANALYSIS
Characteristics of the product and include how it looks, feels and smells are product ________?
FEATURES
POST stands for
Point Of Sale Terminal
Name the services available in hairdressing and barbering salon that involves using clippers and or scissors.
Cutting Hair or trimming beards
Client record cards contain what information?
Client Contact Details
Service History -formulas, notes, prices
Retail Product Purchased
List the tools and equipment that may be used for a braiding service:
Tail comb Pin box Elastics Paddle or Denman brush
The advantages gained from using the product, including how it can enhance the appearance of the hair is a product _____?
BENEFITS
A gift voucher/card is a form of what payment
non-cash payment
This service is completed at a basin and involves water and lathering the hair to clean it.
Shampoo Service or Washing Hair
Visual aids that can be used during consultation include:
Pictures from posters, magazines or books
Images from internet, instagram, Facebook, Pinterest
Photos of hair styles/colours
colour charts
What types of braids are created using 2 strands
Twist/Rope Fishbone/Tail Pull-Through
Clients will buy from a hair salon for two main reasons:they NEED a product or service or they
WANT a product or service.
It is necessary to keep a cash float to provide what to customers?
Change
A requirement that should be fulfilled is a
NEED
Your appearance, posture, poise, touch, facial expression, eye contact and email are all forms of what type of communication.
NON-VERBAL
Name the braiding technique that involves 3 strands and hair being taken over each other
Internal or French Braid
When recommending products to our clients, we can engage their senses by?
Fragrance/Smell, Touch/Feel, Look/Aesthetic Appeal of the product/packaging.
EFTPOS terminal is used to
Process and record electronic, non-cash transactions
Name some of the key types of information you would be expected to know about your salon services
Services available Opening hours Staff availability Product ranges Sales/Promotions Cost/Pricing
To prepare a client for a shampoo, treatment and blow-dry service in salon what do you need to protect the clients clothes?
Towel and cape
Name the braiding technique that uses more then 3 strands to complete the braid
Multi-Strand Braiding
If a product or service you buy fails to meet a consumer guarantee, you have the right to ask for a
repair, replacement or refund
GST (Goods and Services Tax is applied at what rate/percentage to most goods and services being sold or consumed in Australia.
10%
Name the consumer and competition regulator that ensures compliance with consumer protection law, consumer rights and guarantees as well as business rights and responsibilities.
the Australian Consumer and Competition Commission (ACCC)