Payment History
Per the negotiation sequence, what is the first amount you ask for
Total Amount Due
6
What is the name of the supervisor that just had a baby
Ingrid
when are you supposed to update HAL
daily
What is the name of the chicken and pig in Moana
HeiHei and Pua
What is the max amount of lfs a rep can waive
$50
How many deferrals are allowed for leases
1 for the LOL
What supervisor came from QAP
Stacy
2 step process
What is the name of the Disney princess that has a raccoon and a hummingbird as a sidekick
Pocahontas
What information do you need when making a solid payment arrangement
date, type of payment, amount the customer plans to pay
2 per disaster
What is the name of the newest mids supervisor
Cherise
what are the 2 steps in the clockout process
change status to offline and click log out
Who is the villain in The Little Mermaid
Ursula
What is the ptp success rate goal for mids
50%
all other open accounts
Name all 4 team leads in alphabetical order
Cesar, Kirstie, Lucero, Rebecca
away from your desk
Snow White and the Seven Dwarfs
What is the negotiation sequence
TAD, PAST DUE + FEES, RMP, PMT ARRANGEMENT
How many Extensions can a customer recieve
one for every contract year paid
Where did Fedor and his wife have their wedding
Disneyland
What should be included in your notes
Detailed notes with everything the customer said and what was said to the customer
Anastasia and Drizella