Monsters
Movies
Treats
Trivia
Assist Guidelines
100

This stitched-up star is shocking in every sense; he’s the ultimate body-builder because he came with spare parts.

Who is, Frankenstein or Frankenstein's monster?

100

This stop-motion classic asks whether a skeleton can switch careers from scary to merry and still sleigh.

What is The Nightmare Before Christmas?

100

This striped orange-yellow-and-white candy is either a Halloween classic or a kernel of controversy.

What is candy corn?

100

This older name for Halloween sounds like the spooky season’s attempt to go by its full legal name.

What is All Hallows’ Eve?

100

From the Phishing E-Mails guideline, this email should be provided when a customer calls in regard to a phishing email that was received & wishes to speak to someone immediately.


What is  phishing@email.progressive.com ?

200

This full-moon fella is really committed to his job—he’s the only employee who literally works the graveyard shift and then howls for overtime.

What is, a werewolf?

200

This movie answers the question, “Who ya gonna call?” which is handy when your house guests are dead and refuse to leave.

What is Ghostbusters?

200

These chocolate bars are named after a celestial body, which is fitting because eating too many makes your dentist see stars.

What are Milky Ways?

200

his glowing decoration’s name combines a nickname for a man with a nighttime light, making it Halloween’s brightest dad-joke.

 What is a jack-o’-lantern?

200

An assist specialist working on a North Carolina policy contacts the Processing Assist line with a unique processing situation that is not addressed in the Phones Assist or Processing guidelines. The processor gives them this email distro to use instead. 

What is CRM_CC_NC_COACHES ?

300

This cape-wearing count is always a pain in the neck, especially at dinner parties

Who is, Dracula?

300

In this slasher film, Michael Myers keeps coming back like a bad pumpkin spice trend that simply won’t die.

What is Halloween?

300

This chocolate brand is one of the most popular on Halloween but don't let Ms. Witherspoon catch you with them! 

What is a Reese’s Peanut Butter Cup?

300

This phrase is the annual snack-based ultimatum that teaches children early negotiation skills and neighbors mild fear.

What is “trick or treat”?

300

A North Carolina customer with a 6-month policy had his policy in force from September 1st until October 27th, what percentage of his premium did we earn? 

What is, 41%? 

400

Wrapped head to toe, this ancient monster is the king of unwind time.

What is, a mummy?

400

This horror comedy spoof gave its masked villain a stretched-out greeting parodying the famous Budweiser Super Bowl catchphrase. Wazzupppp


What is Scary Movie?

400

These sour-then-sweet chewy candies are the emotional roller coaster of the Halloween candy bowl.

What are Sour Patch Kids?

400

This superstition says seeing one of these animals on Halloween is unlucky, which feels harsh for a creature just out there minding its meow-n business.

What is a black cat?

400

A Progressive error on a call date prior to cancel was verified causing a NY Auto: NSF New Business Downpayment, this person would submit this form the Lead SharePoint site. 

What is, a supervisor and "New York Recission" form? 

500

This spooky sheet-wearer has a transparent personality but will go out with you one time and then block you on all socials.

What is, a ghost?

500

This Disney Channel Original movie's heroine discovers she comes from a family of witches, which is exciting until you realize the town looks like Spirit Halloween got its own zip code.

What is Halloweentown?

500

This tiny boxed candy comes with a little shovel-shaped spoon, because apparently even sugar needs excavation equipment.

What is Fun Dip? 

500

This celebration, observed around the same season, honors loved ones who have died with remembrance, color, and tradition instead of just jump scares.

What is Día de los Muertos?

500

An agent calls in refusing to accept a VOI to cancel a policy in Massachusetts. After speaking with the agent, we send him a copy of the MA DOI bulletin that was issued by this commissioner. 

Who is, Nonnie S. Burnes?