General
Knowledge
Knowledge
What is the cancellation policy?
What is a couples massage?
The couples massage allows two people to receive a relaxing massage experience together side by side in a couples room customizable to meet each client's needs
What is included in the Classic Facial?
The classic facial is a full five step facial which includes a deep pore cleanse, exfoliation, skin analysis, extractions and a restorative treatment mask using either the ClarityRx,Image or Dermalogica skincare line.
What should the Spa Associate pitch after service?
Discuss rebooking an appointment and pitch the membership
How many times can a Daytona member transfer to another Daytona member?
unlimited
What is the price of the transfer fee?
$10
What is aromatherapy?
Aromatherapy is a powerful way to enhance the effectiveness of a massage using essential oils to calm nerves promote health and energize the body.
What are the options available in facial services at Hand Stone?
Facial services range from mild to progressive treatments depending on the client's level of commitment and desired timeline.
How should a Spa Associate reconnect with the client after their service?
Re-engage the client with a friendly conversation about their experience. Confirm their satisfaction and suggest rebooking with their preferred therapist. Offer to schedule their next appointment and mention potential savings for future visits. Keep the interaction brief but engaging to ensure they are attentive.
What are 4 things required as a uniform?
Name tag, H&S shirt, black pants and black close toe shoes
What should we remind clients of when reviewing the preference form?
each room is equipped with an attention button- should you need assistance push that button and we will be right in
What is a deep tissue Massage
A more intense massage using slow deep guided strokes and firm pressure to relieve chronic tension and reach below the superficial muscle.
What are Exceptional Facials?
Any of the signature facials can be upgraded to an exceptional facial which customizes the product line and mask that is used to target a specific skin concern.
What is emphasized regarding the membership commitment?
It is month-to-month with no long-term commitment; the client is in charge.
How many people do you text when calling out?
5 - Wendy, Alexis, Aaliyah Gina and the group
What is the purpose of the introductory offers?
Introductory offers are available for first-time clients per spa to experience services at a discounted price
What is the Himalayan Salt Stone Massage?
The Himalayan salt stone massage combines himalayan salt stones with heat which provide a healing and relaxing experience offering grounding, detoxifying and light exfoliation.
What are the focuses available in DiamondGlow treatment?
The four focuses available in DiamondGlow are Skin Brightening, Pore Clarifying, Vitamin C Anti-Aging and Ultra Hydrating.
What is important when approaching repeat clients?
Approach repeat clients in a customized way since they have heard this presentation before and declined. Use a testimonial " Our members love the flexibility"
How many times does the washer need to be cleaned?
once a month
List the services available for introductory pricing at Hand Stone.
Introductory 50 minute Swedish Massage, Introductory 50 minute Hot Stone Massage, Introductory 50 minute Himalayan Salt Stone Massage, Introductory Signature Facial. All Specialty services are available at introductory pricing as well.
What is Gliding Cupping Massage?
Gliding Cupping massage is an ancient Chinese method using suction to heal the body through negative pressure, stimulating blood flow and localized healing.
What does Pro Bright Dermalogica treatment focus on?
Pro Bright Dermalogica treatment focuses on boosting the maximum absorption of Vitamin C to reveal dramatically brighter and smoother skin.
What should be done to respond to objections during the closing conversation?
Listen and respond with relevant benefits to close the sale.
What is the process for group bookings?
Groups 4 or more will need to pay at the time of booking a non refundable deposit of 50% of all service. This can be done by purchasing a gift card by the person booking the group who will be considered the host.