WEC (welcome, empower, connect) pick
Upgrades
Memberships
Objections (respond)
General Knowledge
100

Introducing yourself 

connect

100

What is the price of the specialty upgrades?

$15

100

How long is the membership?

Month- to -month, no time length

100

Not today

Is there anything holding you back?

100

What is the price difference between retail and member pricing?

$50

200

The orientation form 

Empower

200

What is aromatherapy and the cold stone face massage targeted to help according to the upgrade sheet located in the lobby?

allergies and headaches 

200

How much do members get off products?

10%

200

I‘m not from around here.

The membership can be used at any location 

200

How often do we update the guest intake form?

every 6 months 

300

Standing when clients come through the door

Welcome

300

What is another name for the diamond glow and how much is it?

hydro facial & $130

300

How many services does the membership pay for each month?

1 (massage or facial)

300

I do not want to be committed to anything.

It is month-to-month with no contract.

300

What are Exceptional Facials?

An extra mask used in the service to target more specific facial concerns.

400

Attention button

empower

400

What is decompression therapy?

Gliding Cupping

400

What is the price to transfer a credit? 

$10 to nonmembers and $0 to other members

400

I can’t afford it

The membership is a discounted rate and we offer freezes so you can keep your member benefits 

400

What is included in a facial?

Skin analysis, deep cleansing, moisturizing, extractions, recommend products to help target needed areas of focus

500

Offering water to client

Connect

500

What is the difference between the himalayan stones and hot stones?

The HIM provides an exfoliant on top of the deeper tissue and the HOT stones are a smooth river rock. 

500

How many points does it take to earn a free service with HIM stones?

30,000 pts

500

I do not want to have auto payments. 

Unfortunately it does need to be in auto payment but we can always have you come in on the day of the payment to avoid that prepaid feeling.

500

How many gc can a member buy during the christmas in july sale?

4