Show:
Sorting Mail
Vocabulary for Incoming Mail
Vocabulary for Outgoing Mail
Scenarios
100

True or False; junk mail should be given to the Customer Services Department to deal with.

False, it should be thrown away as it does not pertain to the business

100
A payment in the mail from a customers bank to a company in paper form is called what?

Check (USA)/ Cheque (U.K)

100

What is the sticker called that you must pay for and put on your letter or package to be sent out?

A Stamp

100

A person walks in and hands you an envelope with their CV in it, what should you do with it?

Take it to Human Resources Department

200

If you receive an invoice where should you take it to?

Accounting Department

200

A legal agreement is called a?

Contract

200

In order for the post office to know where a letter or package is going what is necessary to include?

An address
200

Your manager tells you that the package they need you to send out is fragile. What should you make sure to do before sending it?

Purchase bubble wrap

300

Who should receive product manuals?

The R&D department/ The Resource & Development Department

300

Mailed advertisement that has nothing to do with your company is considered what?

junk mail

300

To protect a fragile package, what must you need?

bubble wrap

300

You have received a stack of letters, you open them and must show that they have been received and recorded. What two steps do you take?

1. Stamp that says "received"

2. Record in the mail log

400

You have received a request for more information on a specific product where should this piece of mail go?

Sales Department

400

When categorizing mail to see which department it should go to this, this action is called?

Sorting

400

True or False; a pre-paid envelope does not require a stamp

True

400

Your manager has tasked you with sending a letter out to a client who is located in the United States. Describe the steps you would take to send the package out. **hint there are 4 steps

1. Put the letter into an envelope

2. Put the address on the envelope

3. Go to the post office

4. Purchase a stamp

..and send!

500

The letter reads " I am interested in purchasing one of the two packages, can you please send me the breakdown of the prices?" Where should this be directed to?

Sales Department

500

"Marcus, I need to know if a package from Painting Inc. came in. Can you please check for me"

What does Marcus need to look at in order to verify if this package came in?

The mail log

500
What is the word for "Mail" in the U.K? For example: "I am going to put this letter in the _____?"

Post

500

In order for the post office to know where your letter is going to, list the 4 essential pieces of information that you would need to provide? 

1. Address

2.Postcode

3.Country

4. City