Glossary
A full time committed, field-based, nurse leader role that focuses on managing a subset of clients and client teams in their respective community. This person serves as the primary point of contact for their specific client team(s) and client(s) regarding team/individual reliability and service concerns
Clinical Care Associate (CCA)
RN / LPN / HHA who works equal to or greater than 36 hours / week
Committed Full Time
This is the application that can be used to seamlessly communicate with coworkers and field employees via chat.
ZOOM
This is what the TEM uses in AlayaCare that helps to identify potential matches for a client
Perfect Match Dashboard / Employee Finder
True or False:
Field employees will be paid for all orientation and training
True
A field based role that focuses on managing and growing both nursing teams and client base for private duty, in-home health care services in a designated community, mainly responsible for developing nurses' client management skills, overall client experience and reliability performance measures.
Clinical Care Manager (CCM)
RN / LPN / HHA who works less than 36 hours / week. They are eligible for benefits.
Committed Part Time
This is the application that will be used by field employees to complete their documentation
AlayaCare
According to the new attendance policy, an unscheduled absence/callout is one that occurs within how many hours of the shift start time
48 Hours
This is the amount of time that the new hire will have to complete all SDLs in BAYADA University before attending orientation
2 weeks
Collaborates with the office Director and leading the clinical care team in delivering the highest quality home health care and service excellence. Responsible for building and managing high-performance teams and ensuring achievements in Key Performance Indicators (KPIs)
Senior Clinical Care Manager (Sr. CCM)
Per Diem
After you have selected members of the client team, what should you schedule?
A Case Kickoff Meeting
True or false:
An employee does not receive an “occurrence” if they find a replacement for all hours of their shift, even if it is within 48 hours of the shift
True
This is who will be completing the Reference and background checks
People Navigation Office (PNO)
Collaborates with the office Director and Clinical Care Manager (CCM) to build a caseload of nurses through recruiting, relationship building, and networking in the community. A key component of of this position is to ensure ongoing satisfaction by providing excellent service and support to the nurses who deliver the highest-quality care.
Talent Experience Manager (TEM)
This model is based on nurse led community teams and utilizes technology to support new roles and reinforced through a culture of reward and recognition for commitments met. Our model is comprised of multiple interconnected teams at the client and community level. Our smaller nimble community teams will respond more quickly to the clients in their community.
Hands-in Staffing Model
Who determines if the office can take on a case and admit the client?
The TEM will use these two applications to schedule and host the Client Intake Huddle
Aside from the completion of all SDLs, these are the two important items that the new hire needs to have completed BEFORE they can go to orientation
Background check and references
Consists of a group of clients and teams within a specified area overseen by a Clinical Care Manager or Clinical Care Associate. It is responsible for fulfilling maximum coverage for every client.
Community / Territory
Nurse and Office Team, Client and Nurse, Office team and Client, make up this type of commitment
3-Partner Hands-in Commitment
Upon discharge, who will the responsibility of coordination with the client / family remain with before being assigned to a CCM?
Director
The TEM should aim for this percent of “committed” employees in their ongoing management of the pool of committed and per-diem employees
60%
Once the new hire has all of their requirements, what is the last step before they can attend orientation?
Director sign off