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Certified Pre-Owned vs Line Upgrades
Jump 2.0
Jump on Demand
Device Protection
Warranty Exchanges
100
T-mobile's Certified Pre-Owned devices undergo an 80 point inspection that includes, but is not limited to:
What is Audio, camera, and display, Battery and port, Cosmetic inspection, Network, Software updates?
100
This must be added within 14 days on new activations, add-a-lines, and device upgrades.
What is Jump feature?
100
JUMP! On Demand is an ________ upgrade option that uses leases for financing. There are no SOCs associated with this program.
What is 18 month(s)?
100
Prepaid device protection does not cover this.
What are tablets?
100
You must complete this prior to completing any device exchanges.
What is follow standard troubleshooting processes in Grand Central?
200
All CPO devices come with SIM cards, as well as this.
What is a 90 day warranty?
200
This company's wearable device is not eligible for Jump!
What is Apple?
200
This cannot be transferred between accounts.
What is Jump Leases?
200
These are the 3 things that device protection covers in a total loss claim such as loss/theft or physical/liquid damage.
What is the wall charger, battery and SIM card?
200
This must be disabled before the customer returns the defective device.
What is Anti-Theft, Find My iPhone, and other security functions?
300
An Equipment Installment Plan can last as long as _________, at the end of which, the customer owns the device.
What is 24 months?
300
Customers are eligible to JUMP! upgrade once this is complete.
What is customers are eligible to JUMP! once 50% of their original purchase price has been paid?
300
This feature is not included with JUMP! On Demand but it can be added within 14 days of customers beginning their leases;
What is Device Protection?
300
This is the initial cost of the first 2 iPhone screen repairs.
What is $29?
300
The replacement device is sent to ________________ where the representative will inspect the device.
What is the retail store?
400
Not signing the e-signature within ___________, results in the cancellation of the order.
What is 96 hours?
400
Employees must wait ___________ before their first JUMP! upgrade and can then upgrade up to ________ a year.
What is six months? What is twice a year?
400
These are the 3 types of damages that could potentially stack up and cost the customer up to $750 in fee(s).
What is cracked screen, liquid damage, does not power on?
400
This is the limit for filing claims during a 12 month period per mobile number for loss/theft/accidental damage.
What is a 2 claim limit?
400
You would use this tool to select a place to send the replacement device.
What is the store locator?
500
This cannot be changed once an order has been placed.
What is shipping addresses and methods?
500
This is the amount of times a Jump! 2 customer can upgrade a year.
What is an unlimited amount of times?
500
JUMP! On Demand turn-in requests can only be performed with this team.
What is The Retail Store/Team?
500
Buyers Remorse customers, who aren't satisfied with their devices, have __________ to return the device if they purchased it in store.
What is 14 days?
500
When processing an in-store warranty fulfillment order, these two fees will be collected, if applicable.
What is Warranty Processing Fee and Upgraded Shipping charges?