Banner Values
2018 ALTCS Survey
2018 UFC Survey
Departments/Groups
Website & Social Media
100
Is able to assess what is important, balances priorities, and creates a clear and effective plan to drive desired outcomes; uses time management effectively and measures progress;
What is DISCIPLINED FOCUS
100
True or False.
Less than 90% of ALTCS Members are satisfied with BUFC.
False.
93% are satisfied with BUFC.
100
True or False.
Less than 90% of respondents said they were happy with UFC.
False.
95% of respondents said they were happy with UFC.
100
Applies to a process to evaluate and approve or deny health care services, procedures or settings based on medical necessity, appropriateness, efficacy and efficiency.
What department/area?
What is Utilization Management(UM)
Or
Prior Authorization (PA)
200
Identifies opportunities to create value by introducing new ideas and driving change; sees possibilities that don't currently exist; takes risks and challenges the status quo with the intent to strengthen team and organizational performance;
What is COURAGEOUSLY INNOVATE
200
True or False?
More than 50% of our ALTCS members are likely to recommend BUFC to friends or family members.
True.
65.3% are likely to recommend BUFC
200
True or False.
Over 80% of respondents said they were happy with the medical care they received by a UFC doctor in the past year.
False.
75% of the respondents were happy.
200
A group of activities performed by the Contractor to identify and manage clinical interventions or alternative treatments for identified members to reduce risk, cost, and help achieve better health care outcomes.
What department/area?
What is Care Management
300
Puts the needs of the customer and team at the center of decision making; demonstrates empathy and compassion, seeks to consistently enhance interactions and experience by exceeding customer and team expectations:
What is CUSTOMER OBSESSED
300
True or False?
Over 90% of the ALTCS members were happy with the medical care they received from a BUFC doctor.
True.
91% were happy with the medical care they received from BUFC doctor
300
True or False.
Over 40% of the pregnant respondents said they were able to get an OB visit within 15 days.
False.
23% responded yes.
300
Employee within the Health Plan with a formal behavioral health-related education (social work, psychology, sociology, rehabilitation, nursing) performing behavioral health case management for all lines of business within the Health Plan.
What is this person's title?
What is Behavioral Health Case Manager (BHCM)
300
What was the last topic posted on the Banner UFC Facebook Page?
Any of these Answers:
Hope, Suicide Prevention, Substance Use and Disorder Issues, Lifelines
There is Hope. Help is available. These Lifelines are here for you!
▪️National Suicide Prevention Lifeline: 1-800-273-TALK
(8255)
▪️National Substance Use and Disorder Issues Referral and Treatment Hotline: 1-800-662-HELP (4357)
▪️Text the word "HOME" to 741741...
Find the crisis hotline in your county here: https://www.bannerufc.com/acc/plan-information/behavioral-health#Crisis-Hotlines
#MentalIllnessAwarenessWeek
400
Takes action that influences and motivates others, instills positive energy, and builds a shared vision and purpose; ensures that the results of the collective effort aligns with objectives and goals;
What is RELENTLESS IMPROVEMENT
400
True or False?
More than 20% of the ALTCS members were likely not to recommend BUFC.
False.
12.3% ALTCS members were likely not to recommend BUFC
400
True or False?
Over 90% of the respondents said they were happy with the service they received when they called UFC.
True.
93.5% of the respondents said they were happy.
400
A collaborative process which assesses, plans, implements, coordinates, monitors, and evaluates options and services to meet an individual’s health needs through communication and available resources to promote quality, cost-effective outcomes.
What department/area?
What is Case Management
400
True or False.
BUFC is allowed to post ads on the Facebook website to market the health plan.
False.
500
Takes responsibility and ownership for work; actively resolves problems individually and as part of a team; addresses performance issues with systems and people as opportunities to achieve excellence;
What is FOSTER ACCOUNTABILITY
500
True or False?
During last year, over 50% of the ALTCS members use BUFC Transportation service.
False.
34% of the ALTCS members used BUFC Transportation service
500
True or False?
80% of the respondents said they did not use UFC's transportation services.
True.
80% did not use UFC's transportation services.
500
A defined group of individuals that includes, at a minimum, the child and his or her family, a behavioral health representative, and any individuals important in the child’s life that are identified and invited to participate by the child and family.
What is the name of this group?
What is CHILD AND FAMILY TEAM (CFT)
500
What is the ALTCS Customer Care phone number?
1-833-318-4146
Or
1-888-747-7990