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Finish the Policy
OPS Manual
B in Charge ?
Build the Bench!!
Just for Funsies
100
What needs to happen before a minor can begin training?

Their work permit needs to be approved by Angel 

100

How many hours can a store be closed in a year?

55

100

How far out in advance should you schedule staff meetings? 

Minimum 3 weeks, ideally 4
100

What are 3 ways you can cross-train a barista who has been around for less than 6 months?

Teach them the more elaborate cleaning tasks, take them to a business drop, involve them in the community engagement event, show them how you do the inventory, etc. 
100

"Did you sin?? ART ART ART" 

Jamie lol

200

What happens if an employee is late to a staff meeting?

Write up >:(

200

A barista must retake the barista training course if they are gone for how many months? 

6
200

What should you have present at an employee's performance review?

Any information in the employee's file (NBT checklist, past reviews, any written warnings/reprimands)

200

How does having a staff that is mostly working full-time differ from having a staff that is mostly working part-time?

The full-time staff is going to be more adept at the job, get to know the customers better (see them more), and will be more likely to be loyal and pursue growth opportunities. 

200

"If I were a robot I'd turn myself off all the time"

Jacob

300

What is the general write-up policy? 

1st infraction: written warning, 2nd infraction: write up, 3rd infraction (within 6 months): dismissal 

300

What is the holiday decor policy?

Decor can go up on the first day of the month the holiday falls in and must come down within 3 days after the holiday is over

300

At what point is merchandise considered "old"

2-3 months 

300

What is the difference between upselling and suggestive selling?

Upselling: adding to something the customer is already buying; Suggestive selling: Suggesting the customer to buy something they were not already going to buy. 

300

"Did that movie come out after you were born?" "No, I came out after"

Finian

400

What is Biggby's inclement weather policy?

In order to close a store due to inclement weather there must be an active NWS issued warning, and a ticket must be submitted with information detailed on the Winter Weather Closing Policy (on the FRC) 
400

How do you issue a refund on the POS?

Ring in order, do not send, then hit "mark as return" on payments page, select reason and hit "return item"

400

Give an example of something commonly found in a lobby that is out of compliance

Handmade signage, unapproved decor, business cards on community board

400

How are we eliminating time as an excuse? 

By looking for and recognizing potential on DAY ONE. Find their strengths and begin building off of them very early on (utilize cross-training)

400

T or F: Laboratory and Lavatory are two different things

I just learned this at 26 years old

500

When are shift switches permitted? Why?

Only in emergent event, labor is compromised 

500

All stores must have a certified Manager, PERC, and food safety manager. What is the grace period for a mature store in the event of employee turnover?

90 days 

500

What is a layering campaign and how do you reap the benefits of them?

Suggested marketing opportunities from Home Office, you reap the benefits by executing their plans without having to do a lot of the mental work 
500

Who is the best candidate to hire: 

A) Outgoing senior student that is class president, is head of a leadership club, and captain of the swim team 

B) Exuberant parent of 2 that used to manage a restaurant who is looking for something to do between middle school drop off and pick up a few days a week

C) Meek college freshman studying accounting, hobbies are reading quietly, looking for trends in numbers, and being quiet. 

C

500

How many cases of alani's did Angel bring inside from her garage this weekend

7