S4X
The number of behaviors in the S4X Guidelines
Eight
I am the villain from the Lion King.
Scar
We always say "the C in Comcast is for...
CHANGE
Brad Pitt and Angelina Jolie
Mr. and Mrs. Smith
"May the force be with you"
Star Wars
I understand that is important to you, how frequently are you using that service today?
Discover Needs
My mom named me Robyn Fenty but the world knows me as...
Rihanna
We create this ticket if the customer wants to make add or remove something on the account.
COS
Leonardo DiCaprio and Kate Winslet
Titanic
"Houston we have a problem"
Apollo 13
I see you’ve recently joined Comcast! We thank you for choosing us as your provider and truly appreciate your business.
Show Appreciation
In 1986, she became the first African-American female television host.
Oprah Winfrey
Our VP of Customer Service Strategy and Operations
Charlita Tate
Johnny Depp and Helena Bonham Carter
Sweeney Todd
"If you build it, he will come"
Field of Dreams
You mentioned you travel a lot for business. A lot of our customers download our Comcast business app to set up call forwarding and even check voicemails while away from your office
Be a Comcast Ambassador
I am the top selling female Artist of all time.
Madonna
When the devastating COVID pandemic hit, Comcast responded with many programs to assist our customers. This program was the most popular.
CBAP
Ryan Gosling and Rachel McAdams
The Notebook
"Nobody puts baby in a corner"
Dirty Dancing
Look for opportunity to proactively provide insight by reviewing customer account information that may drive a repeat call.
Make it Effortless
I played James Bond in Die Another Day (2002)
Pierce Brosnan
It’s a guarantee to our customers that they will receive high quality Business Internet, Phone, and TV services.
Comcast Business Promise
Denzel Washington and Viola Davis
Fences
"To protect the sheep you gotta catch the wolf, and it takes a wolf to catch a wolf"
Training Day