FINE PRINT
EXCEPTIONS
EXCEPTIONS
This type of damage is explicitly not covered unless both loading and unloading are booked through HireAHelper using a container or rental truck.
What is in-transit damage?
A mover charges $100/hr. If a customer cancels 30 minutes before start time, this is the fee the mover receives after PMG retains its share
What is $180? (2-hour rate = $200 minus 10% PMG fee)
A Labor Service provider who assists a customer by driving or using any vehicle faces this immediate platform penalty.
What is account deactivation?
This is the default setting in a provider's account regarding whether they provide work beyond pre-booked hours.
What is NOT providing overage/extra hours?
To qualify for the free $0.60/lb coverage, the customer must complete their inventory by this exact deadline.
What is midnight the day before the move?
Standard cancellation fees do not apply if a customer cancels for either of these two specific mover-related reasons.
What are a late-arriving crew OR inability to contact the mover?
A customer books a $500 Direct Book Order. This is the exact dollar amount PMG withholds as its fee.
Answer: What is $75? (15% of $500)
If a mover cancels a job between 24 hours and 1 hour before start time, the order is marked as this.
What is a "No-Show"?
To offer same-day or next-day service, a provider must respond to a Work Order within 24 hours or this timeframe, whichever is sooner.
What is 2 hours in advance of the requested start time?
Movers provide basic hand tools like screwdrivers and pliers, but assembling specialty items requires this action prior to the move.
What is discussing it directly with the mover?
While standard charges are non-refundable for early completion, a customer is entitled to a refund for unused time under this specific scenario, even if the provider opted out of unused time refunds.
What is when the provider showed up late?
A mover completes a $1,000 Premium Coverage order. Exclude tips, this is the amount PMG retains.
What is $290? (29% of $1,000)
Where does the money collected from a mover's "No-Show" penalty actually go?
What is to the moving customer (for inconvenience or to hire a replacement)?
If a provider fails to respond to a Work Order within 24 hours, they receive another email notification and this much time in a grace period before possible account deactivation
What is 24 hours?
For a local move, distance between locations is measured using Google Maps between these two specific geographic points.
Answer: What are the provider's business address AND the center of the customer's zip code?
Written proof showing attempt of contact in a fee dispute must prove the provider attempted contact at booking and within this specific time frame.
What is between 24 and 48 hours before start time?
A job has 3 flights of stairs. Under PMG's definition, this is the maximum number of flights the mover is permitted to charge extra for.
What is 2 flights? (The first flight is always free)
If a mover gets locked out of their account due to a "No-Show," this must happen before access is restored.
What is reimbursing the platform/customer for the fees owed?
If a customer is not present when a mover arrives, the mover can charge for wait time only after completing calls to these two parties.
Who are the Moving Customer and HireAHelper/PMG?
An order contains a 350 lb gun safe. Besides the automatic extra fee, this structural moving condition usually triggers a crew size requirement of 3+ people
What is when stairs are involved?
Cancellation penalties incurred by a mover may only be waived under special documented circumstances, requiring this mandatory proof.
What is official documentation (e.g., hospitalization, car accident, death in family)?
A mover shows up 1 hour late to a 4-hour job. The customer proceeds, but the job finishes in 2 hours. If the mover has a "no unused time refunds" policy, this is the amount of unused time the customer can get refunded.
What is 1 hour? (Equal to the delay time)
A provider who cancels a job with more than 24 hours' notice incurs no initial penalty, but may face penalties under this condition.
What is if they cancel consistently?
If a mover cannot contact a customer after the start time, they can leave the address and charge a cancellation fee equal to this.
What is a 2-hour charge at their standard hourly rate?
If Google Maps cannot determine actual driving mileage, distance is calculated using this secondary method.
What is the shortest distance between two points on the map?