What?
Where do
we find it?
we find it?
Documentation / Guidelines
100
What is the NIGO Review Checklist?
✅ Participant signed the application
✅ All required pages are included
✅ Application is dated and within 90 days
✅ Required notarized spousal consent is included
✅ Documentation supports the hardship reason
✅ Requested amount matches supporting documentation
✅ Control numbers match
✅ All required fields are completed accurately
100
If a participant asks if there are any fees with the hardship withdrawal???
Plan Pro --> Fee Information!
100
Eviction and Foreclosure
Foreclosure Proceeding or Loan Acceleration Docs
AND
Letter or Statement from landlord or financial institution
200
How do you determine a hardship distribution?
Refer to plan specific resources!
200
How do you find how often you can make a hardship withdrawal?
Check Hardship! (Bottom of page!)
200
Burial or Funeral Expenses
Include Descendants name, funeral date, or date of death.
300
What do safe harbor withdrawals cover?
- Medical expenses
- Purchase of a primary residence
- Post-secondary education expense
- Prevent eviction or foreclosure
- Burial or funeral expense
- Casualty loss
- FEMA disaster
300
Where do you find e-certified? Additionally, do they need paper work?
Top of Hardship, double click for more information. No they do not need paperwork, but they need it in hand.
300
Casualty Loss
Vandalism
Sonic Boom
Mine Cave In
Shipwreck
400
What is the purpose of a hardship?
Hardship withdrawals are intended to pay or reimburse for the immediate, heavy financial needs of the customer, their spouse, children, or dependents.
400
Where do we find if it is Sponsor Directed or Sponsor Approved?
TEACH US! kidding... somewhere in plan profile, i guess!
400
FEMA Disaster
Customers Name
Address
Dated within 3 months
Handwritten Notice
500
Why is ethan SCHULTE's name capitalized?
500
Methods to Verify Whether a Customer Received a Tax Notice
AGENT BOT:
- Ask the customer directly if they received the tax notice.
- Review the customer's email history.
- Check Literature Fulfillment History for any mailed tax notices.
- Review Call Logger notes for documentation of tax notice discussions or delivery.
- Verify whether a de-minimis letter was issued.
- Review records for beneficiaries and QDRO alternate payees, as tax notices may have been sent to them when applicable.
500
Not In Good Order; Examples!
Missing, incomplete, inconsistent, or inaccurate information that prevents processing. I can assist with this by looking at XTRACs to see what went wrong. Customer gets an email with this to know to correct said item.