Logistics Legends
This system is the backbone of planning, optimization, and execution for Harley shipments.
What is OTM?
This process validates carrier invoices against rates, services, and shipment details before issuing payment.
What is Freight Bill Audit & Payment?
At 98%, this KPI ensures shipments follow the correct carrier and mode based on the routing guide.
What is Routing Guide Compliance?
Showing up to the office on required days and being physically present for the team.
What is Be Present?
This Harley team member has an adopted dolphin named “Calvin.”
Who is Brett?
This visibility platform helps us monitor risks like weather, strikes, and geopolitical disruptions.
What is Everstream?
This happens when the same shipment gets billed more than once.
What is a duplicate invoice?
This KPI requires 96% of inquiries to be resolved within 24 business hours
What is Customer Service Response?
Attending team and control tower meetings - like the town hall and EOS actions.
What is Be Present?
This team member graduated from a national championship-winning program at Indiana University.
Who is Dylan?
This tool is used for customer-facing track & trace visibility across shipments.
What is MySupplyChain (MySC)?
This refers to shipments where DHL does not control carrier selection, routing, or execution, but invoices may still flow through for visibility or payment.
What is Non-Managed Freight?
This KPI tracks how quickly rate and location updates are completed in TMS, with a target of 94%
What is TMS Master Data Maintenance Response?
Contributing ideas, asking questions, and focusing on getting it right the first time.
What is Be Engaged?
This Pacific Tiger once held down the net as a soccer goalie in college.
Who is Kim?
When shipment weight, volume, and master data are incomplete or inaccurate, this core TMS capability is directly impacted
What is optimization?
This is the process of finalizing financials by ensuring all shipments, planned costs, and invoices are captured and aligned for the reporting period.
What is an Accrual?
This KPI requires 95% of invoices to be audited within 3 days of receipt
What is Freight Audit Metric (US Paid)?
Holding yourself to the same standards as others.
What is Be a Decent Human?
From elementary school through college, this team member attended the exact same schools as football legend Mean Joe Greene.
Who is Hector?
When addresses don’t quite exist, weights feel like guesses, and optimization quietly gives up… this is usually to blame.
What is bad master data?
This is the process of assigning the correct financial account, cost center, and business attributes to a shipment or invoice so costs are recorded accurately.
What is GL Coding?
This KPI measures planning effectiveness by comparing unplanned cost to actual executed cost, with a 5% target.
What is Transport Order Planning Optimization Savings?
When something goes wrong, instead of defaulting to blame or frustration, this mindset requires you to first reflect on your own role, communicate it professionally, and address the situation directly.
What is Be a Decent Human?
This beloved Harley legend owns two cats that made the journey all the way from Afghanistan.
Who is Dan?