Welligent
When should all therapy appointments be placed in Welligent?
By 8am the day prior to the appointment
How long do you have to complete progress notes?
48 Hours
How many staff meetings are therapists required to attend per year?
9
When are timesheets due?
2. Saturday by 1pm, if working on Saturday
3. No later than 9 am on the following Monday
If a client reports having bed bugs, what is the process?
Notify a supervisor. AKA in chart, the client cannot come into the building until they have a written letter by an exterminator that the bed bugs were removed.
If a therapist is in the office, but seeing their client via doxy or phone call, what should the place of service be?
Telehealth
How long do you have to complete an assessment?
3 business days
If a client discloses they have a medical marijuana card, what should you do?
Make a copy of their card, have this scanned into their Welligent chart and a communication should be facilitated to the doctor and supervisor.
When are treatment plans updated?
Every 180 days
If your client is in crisis, in the office, what button can you hit to alert supervisors to the crisis?
HELP button on the phone
Can a client be seen for individual therapy and an IPE in the same day?
No, if a client has an IPE, the therapy session should be scheduled for a different day due to the billing code.
Which two release of information's are needed for each client?
1. Emergency Contact
2. PCP
If your client is out of medications before their next MM appointment, what should you inform them to do?
Call the nursing line at ext 113.
If you see a client in the office, what must be signed at the end of the session?
The Note/Encounter form
If you are notified that your client is in the hospital, what should you do?
Notify all clinical supervisors, nursing department and their doctor.
Where do you document a phone call made to a client, emergency contact, ICM, crisis, etc?
Call tracking
When should an individual safety plan be updated/reviewed? (3 reasons)
1. 30 days after initial contact
2. Updated annually every year
3. Following a crisis/hospitalization
If a client misses more than 3 appointments in a 90 period, what should you do?
1. Send an At Risk of Discharge letter
2. If they don't respond in 1-2 weeks, discharge the client from therapy and send a discharge letter.
What type of letter can a therapist only provide for their client?
Verification of Service letter, this cannot include their diagnosis.
What are at least two reasons to write an incident report?
Called 911, client sent to the hospital, ChildLine called, client fell/injured at Haven House
If your client's balance in $110 can they be seen for therapy or MM?
What documents must be updated during a MM treatment plan appointment? (5 documents)
1. Treatment plan
2. ROIs
3. Safety plan
4. Consent to Treat and Nursing consent
If your client needs a letter written with their diagnosis on it, what steps need to be taken?
Fill out a ROI for the place/agency/person it's going to. The client must fill out a letter request form and front desk will scan to Kelly who will write the letter and the Doctor MUST sign this.
Can a client be seen just for individual therapy?
No, they must see the psychiatrist in order to have individual therapy.
Can you bill for an appointment when your client is in the hospital, a partial or crisis residence?
No - that would be double billing