Customer Service
This is the FIRST step before scheduling a service call for damage.
What is reviewing photos and verifying details?
This is not eligible for protection coverage.
What is a sold as-is product or clearance?
This is not considered a fabric defect.
What is pilling?
A customer is upset about a delayed delivery. The best first response is to do this.
What is acknowledged and apologizing for the inconvenience?
This is Haverty's goal and our motto.
What is to furnish happiness, or what is a regret-free guarantee?
This is the next step after greeting the inbound caller.
What is verifying the name and address?
This does not qualify for the 3-day promise.
What are mattresses and adjustable bases?
The table has a ring that randomly appeared.
What is moisture damage?
A customer requests a specific representative. This is the next step on how to handle this.
What is offering to assist the customer?
These templates are needed in the ticket if the customer is calling regarding an electrical issue with their furniture.
What is an electrical troubleshooting template and a collect info template?
The only purchase type that cannot be changed from CPU/Delivery after the transaction has been completed.
What is an internet sale?
These are long strands coming from the rug that can be snipped down to the pile. These are considered normal with usage.
What is sprouting?
A customer calls regarding their item, which is on sale for less than they purchased two weeks after the sale.
What is the 30-day price guarantee?
Havertys has stores in this many states as of 2025.
What is 17 states?
This type of damage would be referred to the protection plan company.
What is caused in-home, or animal damage?
This warranty goes back to the original date of delivery.
What is bedding?
This is needed when ordering a part for BST recliner.
What is the vendor ID number?
What is further reviewing the ticket for other options?
This 800,000 square foot warehouse was built in 2002 in Georgia.
What is EDC?
The customer calls in upset and after discussing the ticket. This is a tool that should be used at that time.
What is de-escalating, by looking into this further for you?
Name three legitimate reasons for a routing request.
what is ----- The apartment only allows deliveries at a certain time. loading docks. elevators. Businesses. Military bases. // we have failed the customer multiple times.// Zipcode overrides
This manufacturer services their own product.
what is Tempur-pedic?
This can only be used one time during the original manufacturer's warranty.
What is a comfort guarantee?
This person founded Havertys Furniture in 1885.
Who is J.J. Haverty?