ACE
What is the 6 steps that make up the selling process?
Greeting, Information Gathering, Demonstrating, Addressing Objections, Adding On, Closing
What are two of the four types of basic closing techniques used at Haverys?
Just ask, Delivery, Financing & Reassurance
120 night comfort guarantee. 10 yr warranty. I have a plant-based cooling technology uses four cooling actions with zoned T3 Pocketed Coil®
Beauty Rest/Simmons
I have a sleek/modern look. I am a motion upholstery lineup with sloped track arms, a banded base, and wood legs that extend from front to back.
THE HORIZON
Covers practically every type of indoor furniture surface, including wood, leather, fabric, and hard surfaces like glass.
Gold Complete Plus Plan
What type of question is "What did you like about your current ___? "
PRODUCT RELATED QUESTION
I require a prescription for purchase without tax
Mattress
First step in demonstrating the lifestyle base?
Elevate the feet
I am available in 3 colors with matching vinyl sides, 1.8-density seat cushions, infinite reclining positions, and customers love my X-style stitching.
AVIATOR COLLECTION
I am a specific type of damage that includes burn, heat mark, breakage of welds, scratch, gouge, warping
Accidental Damage for Hard Surfaces
What type of question is "What is the size of your space?"
ROOM RELATED
I require a Valid State issued Drivers License and US Passport
2 forms of primary identification that are acceptable for processing a credit application with
What are the three simple questions to gather the right information to determine the customer’s sleep and bedding needs?
What led you to start shopping for a new mattress?
What research have you done?
What position do you start sleeping in when you go to bed?
I am a company that uses 100% top grain leather. My pieces are traditional and unique. Some of my leathers come from Italy. Our factory is near San Diego.
ARTISTIC LEATHER
I am a specific type of damage that includes structural breakage, failed welds, mechanisms, electrical wiring/motors and remote control devices.
Adjustable Bed Bases
What is the “feel, felt, found” technique to handling customer objections?
This technique conveys empathy and helps your customer feel as if you understand their concerns. This can help put them at ease and cause them to feel more comfortable about making decisions.
List 3 pieces of information that should always be included in prospecting email.
Customer’s Name, Name of the Group/Collection, Personal Information, Expectation of Follow Up, Sales Associate’s Name, ETA info
What type of "FEEL" does a back sleep need? Bonus: tell us why
Medium Feel: If the mattress is too plush, it allows the lower back to improperly curve outward. If it’s too firm, it will create a gap between the mattress and lower back.
I am a triple motion piece with 8 color options and 2.1 density foam. I also have a USB-C port in my console. My vendor is THK.
Haley
I am a specific type of damage that includes food and beverage, pet bodily fluid, ball point pen, nail polish remover.
Accidental Stains for area rugs/fabric etc.
Give me one question that could help draw out a hidden customer objection.
“If there was one thing you could change about this ____ what would it be?”
“What would make it perfect for you?”
“What concerns do you think ___ would have?”
What is the minimum purchase amount for 60 months? How much should they put down?
$4,999. How much would they like to put down? Min should be 15%
My key features include: soundscape wave technology, wind down program, wave form massage, snore response, sleep coaching powered by sleeptracker-AI.
ProSmart Base
I am made of antiqued top-grain leather made with bison hide and tanned in Italy. I am western inspired with elegant curves and 1.9 density cushions. I enjoy being customized.
The Houston.
Pilling, pulls, snags, or fraying of fabric are examples of
Non-accidental damage or normal wear and tear