WORKQUEUES
The number of days displayed in the workqueue history section
What is seven?
This icon indicates an HB account
What is a hospital building?
You would use this activity type to send a patient letter
What is an Account Activity?
This person is responsible for the copay
What is a guarantor?
The Liability Bucket tab houses these buckets
What is Pre-Billed, Insurance, Informational and Self-pay?
To prevent users from working records that are awaiting a response, the records are placed here
What is the Deferred Tab?
Click here to jump to registration
What is patient photo?
What is the "Go To" button?
You would use this activity type to document your question or instruction to the clinical department staff
What is an Account Activity?
This guarantor account type is acceptable for behavioral health
What is Behavioral Health (B/H)?
Click here to open bucket details
What is the Status Hyperlink?
This type of workqueue holds accounts with claim errors
What is a Claim Edit Workqueue?
When insurance is no longer effective, users need to correctly complete this field in registration?
What is the "Effective To" field?
You would use this activity type to send an appeal
What is a Follow-up Activity?
This guarantor type is used for an auto accident that occurred at work
What is Worker's Compensation (W/C)?
The invoice number found on an EOB needs to match this number in Epic
What is the Claim's Invoice Number?
This type of workqueue holds accounts with discharged not billed errors
What is an Account DNB Workqueue?
OW represents this service line
What is Geisinger St Luke's?
You would use this activity type to resubmit a claim
What is a Bucket Activity?
The guarantor ID number can be found in these 2 locations
What is Storyboard
What is Guarantor Summary tab?
Users click here to view a claim
What is the Invoice Number Hyperlink?
Accounts that have been rejected by the payor would be located here
What is an Account Payor Reject Workqueue?
Click here to open the Status Summary tab
What are the Storyboard Alerts?
You would use this activity type to send a demand statement
What is a Guarantor Activity
This is the correct place to change the guarantor
What is Patient Guarantor and Coverages?
What is Encounter Guarantor and Coverages
The owning area is used for this purpose
What is sending an account to a Departmental Denial Workqueue