WORKQUEUES
This history shows the number of accounts added & removed from a WQ
What is the Seven Day History
This icon indicates an HB account
What is a building with the plus sign
This activity type is used to send a letter to the patient
What is an Account Activity?
This person is responsible for the copay
Who is the guarantor?
These buckets are found in the Liability Bucket tab
What is Pre-Billed, Insurance, Informational and Self-pay?
Accounts pending information should be placed here for later follow-up
What is the Deferred Tab
Clicking on the patient's name or image will open this section
What is the Registration?
This activity type is used to communicate with the clinical dept staff
What is an Account Activity?
This guarantor type is acceptable for behavioral health
What is Behavioral Health (B/H)
Users need to click here to open bucket details
What is the Status Hyperlink?
This type of work queue holds accounts with claim errors
What is a Claim Edit Workqueue
The insurance termination date is entered in this field
What is the "Effective To" field?
This activity type is used when sending an appeal to the insurance
What is a Follow-up Activity?
This guarantor type is used for an auto accident that occurred at work
What is Worker's Compensation (W/C)?
The number found on an EOB that is needed for payment posting
What is the Claim Invoice Number?
This account work queue holds discharged not billed errors
What is a DNB Workqueue
"OW" represents this service line
What is Geisinger St Luke's?
This activity type is used to resubmit a claim
What is a Bucket Activity?
Guarantor account types are important for this reason
What is appropriate billing?
Users click here to view a claim
What is the Invoice Number Hyperlink?
Payor Reject WQs are located here
What is an Account WQ
The Status Summary tab opens when users click here
What are the Storyboard Icons?
This activity type is used to print a claim detail bill
What is a Bucket Activity
The guarantor account type will be changed here
What is Encounter Guarantor and Coverages?
Owning Areas are used for this purpose
What is sending an account to a department denial work queue?