WORKQUEUES
The number of days displayed in the work queue history section
What is seven
This icon indicates an HB account
What is a building with the plus sign
This activity type is used to send a letter to the patient
What is an Account Activity?
This person is responsible for the copay
Who is the guarantor?
The Liability Bucket tab houses these buckets
What is Pre-Billed, Insurance, Informational and Self-pay?
Accounts pending information should be placed here for later follow-up
What is the Deferred Tab
Clicking on the patient's image will jump you into this section
What is the Registration?
This activity type is used to communicate with the clinical dept staff
What is an Account Activity?
This guarantor type is acceptable for behavioral health
What is Behavioral Health (B/H)
Click here to open bucket details
What is the Status Hyperlink?
This type of work queue holds accounts with claim errors
What is a Claim Edit Workqueue
What is the "Effective To" field?
This activity type is used when sending an appeal to the insurance
What is a Follow-up Activity?
This guarantor type is used for an auto accident that occurred at work
What is Worker's Compensation (W/C)?
The number found on an EOB that is needed for payment posting
What is the Claim Invoice Number?
This account work queue holds discharged not billed errors
What is a DNB Workqueue
"OW" represents this service line
What is Geisinger St Luke's?
This activity type is used to resubmit a claim
What is a Bucket Activity?
The guarantor type is important for this workflow
What is the billing workflow?
Users click here to view a claim
What is the Invoice Number Hyperlink?
Payor Reject WQs are located here
What is an Account WQ
The Status Summary tab opens when users click here
What are the Storyboard Icons?
This activity type is used to print a claim detail bill
What is a Bucket Activity
This is the correct place to change the guarantor type
What is Encounter Guarantor and Coverages?
Owning Areas are used for this purpose
What is sending an account to a department denial work queue?