Growth Mindset & Accountability
What are the four growth mindsets mentioned in the presentation?
Accountable, Curious, Empathetic, Present ( Not Limited to )
What is the key phrase used to describe empathy? Empathy & Connection
“A mile in another person’s shoes.”
What is conflict?
A struggle resulting from incompatible or opposing needs, drives, or demands.
What animal represents the “Avoidant” style?
The Turtle
What is the 21-day rule?
This psychological rule states it takes roughly 21 days to form a new habit.
What does it mean to “Own it & Take a Position”?
To take responsibility for your actions and outcomes rather than making excuses.
What three traits support empathy?
Reassurance, authenticity, and empathy.
What three factors make conflict significant?
Strong emotions, high stakes, and differing expectations.
What animal represents the “Competitive” style?
The Shark
What is mental efficiency (or focus)?
Taking short breaks during work increases this type of productivity.
What is the opposite of accountability according to the Ladder of Accountability?
Excuses, blaming, and denial.
According to the presentation, what “makes things better”?
Connection
What does the “Power of Calm” help control?
Emotional reactions during conflict.
What animal represents the “Collaborative” style?
The Owl
What three circles make up the Circle of Control?
Control, Influence, and Concern.
What does “Find/Create Solutions” represent in a growth mindset?
Actively seeking ways to resolve challenges instead of waiting for others to fix them.
What does showing empathy allow you to build?
Trust and deeper rapport with others.
What are examples of emotions listed in conflict management?
What are examples of emotions listed in conflict management?
What animal represents the “Accommodating” style?
The Teddy Bear
What does the £86,400 metaphor encourage us to appreciate?
Every second of the day as a non-renewable resource.
What mindset behavior is demonstrated by “Make it Happen”?
Accountability — taking ownership to achieve results.
How does authenticity contribute to empathy?
It shows genuine care and makes your communication believable and human.
What model categorizes responses to conflict into five styles?
The Thomas-Kilmann Conflict Mode Instrument.
What animal represents the “Compromising” style?
The Fox
What should you focus your time and energy on?
Things within your control.