Manage Assets
Valley, Gary's East Coast, Hobart all service this type of asset.
Rack oven
A PM work order that happens once a year. Just happened in P2. Sometimes it has a tank. Newer ones are tankless
What is water heater PM work?
The person you contact first when you... have no hot water, have a warm walk-in, have an uncontrollable restroom toilet backup...
Who is the Area Director?
The asset you need 2 of to execute speedy service for a lot of frozen beverages.
What is a blender?
these are the timing options you have when choosing when to get a provider out to the cafe.
What are priority levels?
This asset is guest facing and is not part of the SC system. If it breaks, there is a mandatory 4 hour response expectation - for free.
What is the Pepsi machine?
Annual... Bi-annual... Quarterly...is how often we will be changing these. Every cafe should have a bypass installed for this.
Water Filter System
It's what you do when that provider is not following through on the promised timeline.
What is calling the provider directly?
Due to the national contract, we will only use this provider for chemicals moving forward.
What is Ecolab?
This is the prechosen amount we give each task in SC. The provider needs to spend even more money??? Then they need to submit a quote to get the amount raised.
What is the NTE (Not to Exceed) amount?
An asset where the top gets turned off nightly so we can clean it. Some call that part a "Rail".
What is a Randell line unit?
An effective preventative task in the cafe. 2x a day cleaning with the right chemical is the standard to make sure the menu item gets out hot and fast.
Espresso Machine daily maintenance
The person who should be aware of all work orders in the cafe SC system.
Who is the GM?
An asset that costs about $7200 plus shipping & removal of old. Total is about $9000 when all is said and done.
What is a new Randell unit?
An action that can be done in the "completed/pending confirmation", "completed/incurred cost" status. The cafe has 5 days to do this before it gets done automatically.
What is the Service Channel work order review/ feedback process?
An asset that has a "rack motor" that helps move the machine when in use, providing a better quality product. A new unit is $15kish
What is a Turbo Chef oven?
Recent changes to the preventative maintenance process have these two trades separated so invoicing/tracking becomes stronger.
What is HVAC and Refrigeration?
This person cannot accept a task that is texted to him. A formal work order is to be entered.
Who is Brian C?
Mandatory tracking done through an online portal or on a hand-written tracking sheet, or both. (Hint: F.O.G.)
What is grease trap tracking?
When entering a WO, this action sometimes helps more than a typed description of the problem
What is the action of taking pictures/attaching pictures?
An asset HBG will be moving to purchase on our own. We will no longer rent this to keep unwanted friends out.
What is a pest light/ bug light?
Proper protocol for when a separate problem is found during a preventative maintenance visit.
What is putting in a new work order and have it be tagged "Follow up to preventative maintenance"??
Looping in all the right people when creating a ticket or managing one.
What is copying or "cc'ing" fellow managers, ADs, leadership, etc?
Eliminate the source, contain, vacuum or dry as much as possible, aim air blowers in affected area.
What is the proper process for addressing a water damage event?
The limit every cafe manager can approve proposals up to.
What is $3,000?