Management Functions
This function requires the manager to set direction and determine what needs to be accomplished.
A. Organizing
B. Staffing
C. Planning
D. Directing
What is Planning?
In health care, it is important to recognize the difference between leaders and managers.
A. True
B. False
What is True?
In a not-for-profit hospital, the governing body is called:
A. Board of Directors
B. Executive Team
C. Management Team
D. Board of Trustees
What is the Board of Trustees?
The following is NOT one of McClelland’s three acquired needs:
A. Need for Achievement
B. Need for Affiliation
C. Need for Power
D. Need for Money
What is Need for Money?
Assumptions about personal abilities and characteristics are called:
A. Talent Management
B. 360 Evaluations
C. Mind-sets
D. Leader’s Prerogative
What are Mind-sets?
This function refers to acquiring and retaining human resources.
A. Staffing
B. Planning
C. Controlling
D. Delegating
What is Staffing?
Servant leadership is about lower-level employees making senior management look successful.
A. True
B. False
What is False?
A(n) __________ addresses a commitment to follow ethical behavior by the organization.
A. Partnership Agreement
B. Integrity Agreement
C. Affiliation Agreement
D. Interested Parties Agreement
What is an Integrity Agreement?
Based on the Japanese approach to management, Theory _____ emphasizes long-term employment and participatory management.
What is Theory Z?
When positive or negative information about someone influences other judgments about them, it is called:
A. Bias Blind Spot
B. Favoritism Effect
C. Halo Effect
D. 360 Evaluation
What is the Halo Effect?
This function refers to monitoring staff activities and taking corrective action.
A. Directing
B. Organizing
C. Controlling
D. Coordinating
What is Controlling?
__________ power is used inappropriately to get a desired response from a follower.
A. Participative Leadership
B. Servant Leadership
C. Coercive Leadership
D. Management by Walking Around
What is Coercive Leadership?
The written document that guides marketing initiatives across the organization is called:
A. Strategic Plan
B. Competitive Analysis
C. Marketing Plan
D. Market Outlook
What is a Marketing Plan?
Successful managers recognize differences across generations.
A. True
B. False
What is True?
Generalized beliefs about individuals who belong to a group are:
A. Social Categorization
B. Negative Thoughts
C. Stereotypes
D. Stereoplans
What are Stereotypes?
This function focuses on arranging tasks and allocating resources.
A. Organizing
B. Planning
C. Staffing
D. Evaluating
What is Organizing?
Students of health care administration can expect to become successful overnight if they work hard enough.
A. True
B. False
What is False?
Data mining in health analytics is commonly referred to as:
A. Small Data
B. Big Data
C. Patient Satisfaction
D. Employee Satisfaction
What is Big Data?
__________ refers to the mental processes involved in thinking and processing information.
A. Capabilities
B. Cognition
C. Process Improvement
D. Care Model
What is Cognition?
PDCA stands for:
A. Plan, Define, Chart, Act
B. Plan, Do, Check, Act
C. Plan, Design, Chart, Act
D. Plan, Devise, Check, Advise
What is Plan, Do, Check, Act?
In FOCUS, the S stands for:
A. Smart
B. Select
C. Section
D. Shine
What is Select?
__________ is the translation of observable events into quantitative terms.
A. Metrics
B. Measurement
C. Transfer
D. Transition
What is Measurement?