Show:
Policies and Procedures
Home Care Assistance
Senior Care
100
How long after your shift starts does the office get notified if you don't clock in.
15 minutes - an email and text alert message gets sent to the case manager and the owners of the company each time there is a missed clock in after 15 minutes.
100
Name four components of the Balanced Care Method
Diet/Nutrition, Physical Activity, Mental Stimulation, Socialization and Social interaction
100
What is the appropriate way to address your client?
Mr. or Mrs. and Sir or Mam or by their given names, if they give you permission to do so.
200
What is the proper procedure for requesting for vacation and how much notice should you give?
Submit a vacation request form to the office and give at least one (1) week notice for taking 1 day off and give at least two (2) weeks notice for when taking 2 or more days off.
200
What is the mission statement of Home Care Assistance?
Changing the way the world ages.
200
True or False - You should do everything for your client?
False - you should try to encourage Client's independence as much as possible.
300
Give 3 client related examples of what needs to be reported as soon as possible to your case manager.
• changes in physical and medical condition • changes in mood or behavior • missed medication • change in the schedule • changes in sleep pattern • changes in functional ability • changes in continence • any conflict with either the Client, the family or other caregivers • any gifts from the Client
300
Name 3 mentally stimulating activities that you can do with your clients.
Crossword puzzles, sodoku, jigsaw puzzles, memory games, card games, reading, listening to music, reminiscing/photo/nostalgia
300
Name 3 common symptoms of depression in seniors.
Lack of desire to eat, wants to sleep all day, lack of initiative to do anything, sad/irritable, low self-esteem, sleep disturbance, agitation, loss of energy, aches and pains with any physical cause, thoughts of death and suicide, issues with remembering, concentration or making simple decisions, feelings of isolation
400
When assigned a new Client, what 3 things should you make sure to do before your first shift?
1. Read the care plan and any additional documents provided 2. Map the directions to the Client's home 3. Know your schedule and be there on time
400
Name 5 courses available on HCA University
Parkinson's, Dementia (basic and advanced), Cooking Techniques, Depression, Palliative, Live-in, Hospital to Home Care, Common Aging conditions, BCM
400
What are 3 ways of handling a dementia client who refuses to take their medication?
Pretend it's a vitamin, crush it and put it in their food/drink, divert attention and come back to it later