Name 2 ways that feedback affects our personal selves?
• Feel more confident
• Become motivated, and inspired
• Be a skilled communicator
• Overcome personal barriers
• Reduce conflict
100
What is the first step in approaching conflict with a coworker?
Ask to privately meet with them so you can discuss your concerns
100
Give 2 examples of non-verbal communication
body language
touch
silence
100
acknowledging the other person's point of view without judgment.
What is empathetic listening?
100
In this type of charting, you document client events that occur in chronological order throughout the shift.
What is narrative charting?
200
A disagreement between people that can sometimes lead to a fight or argument.
What is conflict
200
When you ask your client a question, and rather than wait for them to respond, you list or suggest responses, this is called?
What is answering your own question
200
the purpose of this document is to effectively communicate about the client's health status and care provided
What is the chart
200
What is the best way to be non-judgemental when dealing with cultural differences
What is DIPPS principles
200
This is a collection of nursing data that is gathered during the process of providing nursing care.
Used ultimately to determine funding. Your role is to complete these forms to track ADLs
What is Nursing Minimum Data Sets?
300
What are 2 of the three components of the THANCS model for resolving conflict?
T imely
H elpful
A ppropriate
N ever labelling/demoralizing/shouting
C ollaborative and culturally sensitive
S pecific
300
Speaking to your client as if they are a child or puppy following directions "good job, sweetie, way to go".
What is patronizing?
300
Defined by the length of time that care is needed
What is a professional relationship
300
"Do you like hockey?" - Is an example of this kind of question
What is a closed-ended question?
300
The purpose of this document is to recording measurements and observations made every shift, or during intervals in the day, evening, and night when caring for a client
What are graphic records
400
Name the danger of unresolved conflict in terms of how it affects your clients
Conflict affects the quality of client care and can be destructive to your relationships
with clients, their families or another team member.
400
name 2 factors affecting perception
age, Physical, environmental or learned factors, self-concept
400
These help create limits in relationships
What are boundaries
400
when a care provider can assertively express a concern to co-worker to resolve an issue and this strengthens team effort
what is constructive feedback
400
Describe 2 of 4 of the terms DATA stands for
Description of the event or interaction
Accurately record using subjective and objective information
Timely manner
Action, including follow-up actions taken for the client
500
Name 1 benefit of resolving conflict
* Increasing your understanding or awareness of the situation. You learn how to achieve your
goals without undermining the goals of other people.
• Improving the relationships within your team. Resolving conflict with other team members can
result in stronger group cohesion and mutual respect.
• Improving self-awareness. Conflict forces you to examine your goals in close detail and helps
you to understand the things that are most important to you.
500
Name 2 behaviors that can create communication barriers
interrupting
answering your own questions
giving advice
minimizing problems
using patronizing language
failing to listen
500
Repeating back what was said by the person sending a message, in order to ensure the message was recieved correctly
What is the hearback method
500
These are the four component of the communication process
a. Sender
b. Receiver
c. Feedback
d. Message
500
What is a postive and a negative about computerized charting