HCAH Program Overview
HCAH stands for ____________.
What is Hospital Care At Home?
This key component of the virtual home hospital model is a group of people who provide everything patients need in their home, on-demand.
What/who is the Service Provider Network?
During the intake process, the Intake APP completes this tool with each identified patient to see if they are a good fit for the program.
What is the Social Stability Tool?
This type of workflow maps out the operations of the HCAH program including patient intake, admission, and more.
What are clinical operations workflows?
This device allows a patient to indicate they require emergency assistance.
What is the PERS?
Patient's in the HCAH program come from these locations.
What are ED and Med/Surg?
Medically Home's platform that enables delivery of care in the virtual hospital model.
What is Cesia?
During the intake process, the HCAH RN is responsible for this portion of the Social Stability Test.
What is the Needs Assessment?
This type of workflow guides our interactions with specific service providers.
What are service provider workflows?
How many rights of medication administration must be performed before each medication is administered over a video visit?
What are 5/5 Rights?
Patients admitted to the HCAH program must be at least this age or older.
What is 18 years old?
Included in the patient's home technology, this piece of equipment allows the patient to video call their nurse by pressing 'Talk to my team.'
What is the tablet?
If there is a change in a patient's plan of care, the command center nurse should delegate changes to the patient's schedule to this individual.
Who is the Service Coordinator?
This is the shape that appears at the start of every workflow.
What is an oval?
This program is what allows us to have video calls with our patients via Cesia.
What is Zoom?
This tool is used by Intake APPs to evaluate a patient's clinical safety criteria for being in the HCAH program.
What is the Clinical Stability Tool?
In this phase of care, a patient's treatment plan is similar to that of an inpatient stay in the brick-and-mortar hospital.
What is the Acute phase?
This is the platform, or software, HCAH RNs will use to delegate order fulfillment to Service Coordinators.
What is Cesia?
This is the shape that appears whenever there is a decision point in a workflow and you need to choose which path to take.
What is a diamond?
This program is the source of truth for all patient information and patient orders.
What is MiChart/Epic?
To be admitted to the HCAH program, patients must meet criteria for inpatient care (or have an eligible diagnosis), meet social and clinical criteria, live within the program's geography, and ______________.
What is have the right payor or insurance?
Who is at the center of the Medically Home model of care?
Who is the patient?
During this daily meeting, HCAH RNs should share a patient's status and plan for the day.
What are IDRs or interdisciplinary rounds?
This is the shape that denotes an action that needs to be completed in a workflow.
What is a rectangle?
This is the communication platform, software, that is primarily used among the command center team, especially the HCAH RN and Service Coordinators.
What is Microsoft Teams?