Nurses
Communication with nurses (HINT: etiquette)
What is treating patient with courtesy and respect?
Communication with doctors (HINT: etiquette)
What is Doctors treating patient with respect & courtesy?
Communication about pain (frequency staff addresses pain)
What is how bad is your pain and I have medication ordered for you?
(Healthy hospital) environment
What is cleanliness of hospital environment?
Post-Discharge needs (HINT: help)
What is Staff talk about help when you left?
Communication with nurses (HINT: hearing)
What is listening to patient carefully when they verbalize their needs?
Communication with doctors (HINT: hearing)
What is Doctors listen carefully to patients when they verbalize their needs?
Communication about pain (options and plan)
What is
Hospital environment (noise)
What is quietness of hospital environment?
Discharge information (HINT: written signs and symptoms)
What is information regarding symptoms/ problems to look for?
Communication with nurses (HINT: providing clear explanations)
What is providing clear explanations to patients in a way they can understand it?
Communication with doctors (HINT: talking to patients)
What is doctor provide clear explanations to patients in a way they can understand?
Communication about Medicines (HINT: use)
What is tell you what new medication was for?
Intermediate response category "middle-box" for HCAHPS Survey
What is "usually"
Care Transition alternatives (HINT: preferences)
What is Hospital staff took preference into account?
Responsiveness of Staff (to the patient)
What is being responsive to the patient as soon as he puts his call button?
1st global rating item about the hospital
What is patients' overall rating of the hospital?
Communication about Medicines (HINT: information)
What is information regarding symptoms/ problems to look for?
Least positive responses category "bottom-box" for HCAHPS Survey
What is "sometimes" or "never"
Care Transition (HINT: patient self-management)
What is good understanding of managing health?
Responsiveness of staff (to/ with bathroom)
What is being responsive to patient when they call to go to bathroom and attend to their needs right away?
2nd global rating item about hospital
What is the likelihood to recommend it to family at friends?
Type of education method we use for patients/ family members to ensure they understand
What is teach-back method?
The most positive "top box" response to HCAHPS Survey that we want patients to also perceive the excellent care we provide
What is "always"
Care Transition (HINT: medication)
What is understood purpose of taking medications?